Provide timely, remote customer support via phone, email, and chat. Resolve product/service issues, process orders, manage returns/exchanges, document interactions in CRM, and ensure customer satisfaction.
Summary:
A Customer Support Representative provides exceptional service to customers, helping resolve inquiries, issues, and product/service-related concerns remotely.
Responsibilities:
- Respond to customer queries via phone, email, or chat.
- Assist with product/service issues, returns, and exchanges.
- Process orders and provide information about products.
- Document customer interactions in CRM systems.
- Ensure customer satisfaction through timely resolutions.
Benefits:
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with employer matching.
- Flexible remote work hours.
Top Skills
CRM
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
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- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
