Responds to customer enquiries through inbound calls and email, resolves concerns, explains self-service and automated banking options, conducts transaction confirmation callbacks, requests supporting documents, and performs specified KYC tasks. Requires fluent English and Mandarin, strong communication and rapport-building skills, willingness to work rotating 24/7 shifts, and at least SPM-level education. Banking customer service experience is advantageous, but fresh graduates are encouraged to apply.
Overview
Qualifications
Responsibilities
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
Qualifications
Job Requirements:
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Education level : SPM and above
- Able to work in 24*7 Shift rotational basis
- Proven ability to promote and build extraordinary customer rapport
- Experience in a bank or financial institution customer service environment will have added advantage
- Willingness to learn and improve
- Fresh Graduates are encourage to apply.
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Responsibilities and Accountabilities
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.
Similar Jobs
Software
Provide Mandarin customer support through email and live chat. Responsibilities include answering inquiries, explaining products and policies, resolving and escalating issues, documenting interactions, maintaining service quality, and meeting performance targets while working rotational shifts on-site.
Top Skills:
EmailLive Chat
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads Mastercard’s global freight and logistics payments strategy across air, sea, road, and rail. Develops go-to-market plans, identifies market opportunities, enables business development, builds ecosystem partnerships, translates transportation payment needs into product requirements, and supports commercialization through market sizing, business cases, thought leadership, and executive recommendations. The role requires deep freight or logistics expertise, commercial payments knowledge, strong analytical and influencing skills, and experience shaping product, partnership, or market strategies.
Top Skills:
AchCommercial PaymentsEmbedded PaymentsFleet Payment SolutionsFreight Payment SystemsPayment PlatformsTransportation Management Systems (Tms)Virtual Cards
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Designs, develops, tests, deploys, and maintains scalable Java microservices and automation frameworks for global payment systems. Contributes to architecture, cloud migration, CI/CD, secure coding, test automation, performance engineering, observability, and production troubleshooting. Leads code reviews, mentors engineers, and partners with product and architecture teams to deliver resilient, secure, and maintainable software.
Top Skills:
ArtifactoryAWSCheckmarxCi/CdCloverGithub ActionsJavaJenkinsJfrog XrayLinuxMicroservicesOracle SqlOwaspPcfPostgresSonarSpring BootSQLVeracodeXlrZally
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
