Customer Success Manager

The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.

Role & Responsibilities

• Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
• Own renewal strategy and subsequent on time renewal of subscription(s).
• Build Dynatrace brand awareness and loyalty.
• Defend against the competition.
• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
• Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.
• Coordinate account activities with sales teams for Assigned accounts within territory.
• Identify strategic, new business growth opportunities Leverage relationships to aid in the building of reference accounts/contacts.
• Act as customer advocate and liaison to become a Trusted Advisor.
• Travel as required.

Minimum Requirements

• Bachelor’s degree or equivalent work experience 2-5+ years relevant experience in customer success, account management, or similar field.

Preferred skills and experiences:

• A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices.
• Proven expertise working with the executive level in client environments, as well as with procurement and business owners.
• Excellent verbal, written and interpersonal communication skills.
• Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
• Highly motivated, energetic and committed to getting results.
• Ability to develop strong relationships with the user/customer/internal communities.
• Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• The base salary range for this role is $76,000 - $95,000. When determining your salary, we consider your experience, skills, education, and work location.
• Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
• We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.