Customer Success Manager

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

What you'll do

• Provide strategic direction to clients on how to best drive value with our platform

• Create reports and presentations showcasing KPI improvements and value our customers are realizing with our platform

• Demonstrate thought leadership and collaborate across numerous internal teams

• Establish relationships at all seniority levels throughout the organization

• Provide product and strategic insights based on your experience with clients

• Develop and execute comprehensive training initiatives

Requirements

• 4+ years experience in Customer Success, Consulting, Account Management or similar

• Familiarity with managing complex Enterprise clients

• Formal or informal project management expertise

• Experience in complex SaaS products/platforms

• Bachelors degree +

• Must be willing to travel 30% of the time

• Bonus: Experience working in or selling to Contact Centers/ Financial Institutions

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]