Customer Success Manager - Boston Seaport Hybrid (3 days onsite)
About Nasuni:
Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni’s approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI.
Summary of Role:
The Customer Success Manager (CSM) is responsible for driving customer adoption, engagement, and satisfaction across an assigned portfolio of customers. This role ensures customers realize the full value of the company’s hybrid data storage solutions by proactively managing onboarding, health, and ongoing enablement. The CSM acts as the primary post-sale customer advocate, coordinating across Support, Product, and Renewals, and coordinating with the Sales rep to ensure long-term success and referenceable outcomes.
Primary Responsibilities:
- Manage a defined portfolio of small to mid-sized customers to ensure successful onboarding, adoption, and ongoing health.
- Monitor customer usage and engagement trends, proactively identifying risks or barriers to adoption.
- Conduct regular success reviews and health checks with key customer stakeholders.
- Collaborate with internal teams (Support, Product, Renewals, Sales Rep) to address challenges and drive customer value.
- Develop and execute customer success plans aligned with desired business outcomes.
- Capture and share customer insights and feedback to inform product improvements.
- Serve as a trusted point of contact for operational and best-practice guidance.
- Identify signals of potential expansion or advocacy and share them with appropriate internal teams.
Other Duties:
- Support customer communications and engagement initiatives.
- Participate in the creation and refinement of customer success playbooks and tools.
- Contribute to internal knowledge sharing and continuous improvement within the CS function.
Qualifications:
- Bachelor’s degree or equivalent experience.
- 2–4 years of experience in SaaS customer success, account management, or technical client services.
- Strong communication and relationship-building skills with both technical and business stakeholders.
- Proven ability to interpret customer health and usage data to guide action.
- Experience working cross-functionally in a fast-paced, growth-oriented SaaS environment.
- Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
- Curiosity and a proactive approach to problem-solving and customer engagement.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
Compensation Transparency:
In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate’s experience, skills, education, and work location.
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.
Top Skills
Nasuni Boston, Massachusetts, USA Office
Boston's Seaport is a home for technology, innovation, art and doing things a little differently. It’s a neighborhood for what’s new and what’s next - with plenty of restaurants, activities, and events to enjoy.
Similar Jobs at Nasuni
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
