Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
As a Customer Success Manager, you will be responsible for managing post-sale customer relationships and driving successful adoption, engagement, and retention of Oura’s products and services. This role owns the day-to-day success of assigned customers, ensuring researchers achieve meaningful outcomes while aligning their study needs with Oura’s commercial and operational priorities. Customer Success Managers work closely with Sales, Member Experience (MX), and other cross-functional teams to deliver a seamless, high-quality customer experience across onboarding, deployment, ongoing support, and renewal. This role requires strong execution, cross-functional collaboration, and a consultative approach to supporting the high-stakes environment of clinical data collection.
This role primarily supports customers within the diverse Research vertical, including
- Academic & Non-Profit: Supporting foundational discovery and longitudinal health studies.
- Clinical Trials (Pharma & Biotech): Driving the use of Oura as a tool for safety and efficacy endpoints.
- Measurement & Companion Devices: Facilitating drug effectiveness, adherence tracking, and patient engagement.
- Health Economics & Outcomes Research (HEOR): Assisting partners in gathering real-world evidence (RWE) to demonstrate value and cost-effectiveness.
This requires a strong understanding of how research institutions operate, including their workflows, stakeholder structures, data privacy and consent considerations, data handling practices, and success metrics.
This is a remote role based in the US. We have offices in San Francisco, San Diego and Los Angeles for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.
What you will do:
- Own post-sale success for a portfolio of customers, serving as the primary point of contact.
- Build trusted relationships with stakeholders and align Oura solutions with specific study protocols and research goals.
- Drive adoption, engagement, and retention by ensuring customers realize clear value from Oura’s products and services.
- Lead specialized onboarding for research teams, managing deployment logistics for study participants and ongoing lifecycle execution in partnership with Sales.
- Monitor account health, proactively identifying risks, renewal needs, and expansion opportunities.
- Collaborate cross-functionally with Sales, Enterprise Support, Product, and Operations to deliver a seamless customer experience.
- Apply deep knowledge of research workflows, including data privacy (GDPR/HIPAA), informed consent consideration, and rigorous data handling practices to tailor success plans.
- Manage multiple customer initiatives with strong execution, clear communication, and sound project management.
- Capture and share customer insights to inform product and process improvements.
- Maintain accurate account records and engagement data in CRM and internal systems.
- Own post-sale relationships for a portfolio of customers and/or partners, serving as the primary point of contact for ongoing success.
Requirements
We would love to consider you for this role if you have:
- 5+ years of experience in customer success, account management, professional services, or post-sales roles.
- Experience managing customer relationships in a technology, SaaS, or health-related environment.
- Strong understanding of how research institutions operate, including the nuances of Clinical Trials, Pharma/Biotech and HEOR workflows.
- A consultative, customer-centric approach with the ability to move beyond support to become a strategic advisor for research institutions and commercial life sciences partners.
- Strong analytical, problem-solving, and communication skills.
- Self-starter mentality with the ability to manage multiple priorities in a fast-paced, evolving environment.
Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.
What we offer:
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
- Region 1: $119,000 - $140,000
- Region 2: $106,250 - $125,000
- Region 3: $99,450 - $117,000
A recruiter can determine your zones/tiers based on your US location.
We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:
- Our jobs are listed only on the ŌURA Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are sent through Docusign after a verbal offer, not via text or email.
Stay cautious and protect your personal details.
To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.
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