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This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.
Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.
Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by the potential to be part of building something great?
If you are, then we want to meet you!
What you’ll do if you join the Allego Customer Success team…
- Work in partnership with Directors to support new client implementations and provide post implementation support
- Provide customer support via email and phone
- Act as a knowledge expert for the Allego platform
- Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement as well as supplemental content creation and transformation
- Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems
- Host live office hours training sessions for new and existing customers
- Manage and track customer interactions via Salesforce.com and ChurnZero
Requirements
QUALIFICATIONS (skills/requirements):
- 1-2 years professional experience in customer service, client relations and/or account management desired
- Ability to work well and contribute independently as well as in a team environment
- Ability to manage both long-term projects and short-term tasks effectively
- Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
- Highly detail-oriented and quality driven
- Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
- Saleforce.com experience a plus
- ChurnZero experience a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Allego Waltham, Massachusetts, USA Office
Close to the highway and plenty of restaurants and parking!
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
