Customer Success Account Management Leader- CTJ - Top Secret

Customer Success Account Management Leader, US Federal Customer Success Unit 

Step into a leadership role where you shape how Microsoft drives customer success across the U.S. Federal market. As the Customer Success Account Management (CSAM) Leader within our U.S. Federal Customer Success Unit, you will lead a multi-manager organization—Customer Success Account Manager (CSAM) Managers and their teams—dedicated to orchestrating the delivery capabilities that help federal agencies achieve mission outcomes at scale. U.S. Federal customers are modernizing critical operations, strengthening national security, improving citizen services, and advancing workforce productivity while navigating complex security, compliance, sovereignty, and acquisition requirements. You will lead the teams that translate Microsoft cloud and AI investments—including Azure, Copilot, Data and AI, and Security—into measurable mission value, resilient operations, secure adoption, and durable consumption growth while building the next generation of customer success leaders. In this role, you will set the strategy and rhythm of business for your organization, develop and coach your managers, own senior customer, partner, and internal executive relationships, and hold end-to-end accountability for customer success planning and delivery. If you are energized by building high-performing leadership teams, accelerating responsible cloud and AI adoption, and helping federal agencies deliver meaningful outcomes for the nation, this role is for you. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

• The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.  
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance 

Customer Success Account Mgmt M6 - The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,400 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.