The Customer Solution Partner Director will drive sales through collaboration, managing service engagements, and developing tailored solutions for clients, focusing on delivering value and improving customer satisfaction.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Customer Solution Partner Director at Coupa:
The Customer Solution Partner (CSP) is a pivotal role where you will collaborate with Sales to articulate Coupa’s approach, methodology, and scope for delivery projects, emphasizing early value delivery. In this strategic position, you will collaborate closely with partners, challenging and shaping proposal estimates and plans. You will assemble Coupa's part in proposals, encompassing scoping, estimating, and costing.
What You'll Do:
- Identify, qualify, develop, and close new service engagements in collaboration with Account Managers/Sales
- Engage early and often with our sales teams in the pipeline-building process to strategically identify opportunities.
- Proactively ensure customer value is recognized, key pain points are identified, and long-term, scalable solutions are recommended.
- Actively participate in sales cycles, covering all aspects of Coupa services
- Design, estimate, and/or scope engagements, both directly and through partners
- Support the development of customized service offerings to meet client needs
- Provide feedback to the Solution Delivery Team on the suitability of existing packages to customer needs, supporting continuous improvement
What You Will Bring to Coupa:
- Proven experience selling consulting projects, solutions, or managed services within a Software/SaaS environment, with strong knowledge of procurement and accounting processes.
- Successful track record managing services engagements for large, multinational customers, including executive-level and C-suite stakeholders.
- Highly credible and effective at all organizational levels, with the ability to build strong internal and external relationships with customers and partners.
- Structured, rigorous, and solutions-oriented, with a history of sales overachievement and proficiency in tools such as Salesforce, Excel, Word, OpenAir, or similar platforms.
- Demonstrates exceptional discretionary effort, discipline, and organizational skills, driving consistent performance, reliable execution, and scalable growth.
- Brings a positive, can-do mindset and a commitment to continuous learning, enabling resilience, adaptability, and long-term success in a fast-evolving industry.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Top Skills
Excel
Openair
Salesforce
Word
Coupa Boston, Massachusetts, USA Office
53 State Street Suite 1205, Boston, MA, United States, 02109
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