Customer Service Representative

We are looking for a reliable and professional Customer Service Representative to join our team. This position plays a key role in ensuring customers receive timely, helpful, and positive support. You will resolve inquiries, handle complaints, and provide accurate information about our products and services.

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Responsibilities
    •    Respond promptly to customer inquiries via phone, email, chat, or in-person.
    •    Provide accurate information regarding products, services, orders, billing, and company policies.
    •    Handle customer complaints with patience and professionalism, offering solutions that meet customer needs.
    •    Document customer interactions and transactions clearly in company systems.
    •    Process orders, forms, applications, and requests.
    •    Follow up with customers to ensure their issues are resolved and they are satisfied.
    •    Escalate unresolved issues to supervisors or relevant departments when necessary.
    •    Maintain a solid understanding of company products, promotions, and updates.
    •    Meet performance targets such as response times, customer satisfaction scores, and call handling metrics.
    •    Help identify trends or recurring issues and report them to management.
    •    Contribute to a positive team environment and support colleagues when needed.

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Requirements
    •    High school diploma or equivalent (GED); associate degree is a plus.
    •    Previous customer service, retail, or call-center experience preferred but not always required.
    •    Strong communication skills — both written and verbal.
    •    Ability to stay calm and professional when handling difficult situations.
    •    Good problem-solving abilities and attention to detail.
    •    Basic computer skills (typing, navigating software, using email/CRM tools).
    •    Ability to multitask and manage time effectively.
    •    Willingness to work flexible hours depending on business needs (evenings, weekends, or holidays if required).

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Benefits
    •    Competitive hourly wage or salary.
    •    Health, dental, and vision insurance options (if offered by the company).
    •    Paid time off including vacation, sick leave, and holidays.
    •    Opportunities for growth, training, and career development.
    •    Performance bonuses or incentive pay (if applicable).
    •    Employee discounts or company perks.
    •    Supportive and inclusive work environment.