Verifi Logo

Verifi

Customer Service Representative

Posted 2 Hours Ago
Be an Early Applicant
In-Office or Remote
4 Locations
Mid level
In-Office or Remote
4 Locations
Mid level
The Customer Service Representative will provide business solutions, build customer relationships, collaborate with teams, and develop account plans to enhance customer service and satisfaction.
The summary above was generated by AI

About Verifi

Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies.

As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology.

 

Candidates must be located in the Dallas, TX, South California, Portland, OR, or Miami, FL (Miami, FL candidates must also be bilingual Spanish / English) area

 

Business Management

  • Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer .   
  • Monitoring competitor activity and ensuring appropriate action is taken.
  • Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process’, structure and value support
  • Networking through active participation in industry association events and committee assignments
  • Working directly with Field Service Managers and Field Service Technicians to bring value to customer 

 

Commercial & Excellence in Execution

  • Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues
  • Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers
  • Coordinates initiatives with team members in Client Engagement and Customer Success Manager
  • Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Customer Success Representative
  • Leveraging local relationships to generate leads in current markets up to the Client Engagement Manager and Business Development.

 

Is this job for you ?

Education

Required

  • High School Diploma or Equivalent

 

Preferred

  • Bachelor’s Degree - Engineering or Business

 

Work Experience

Required

  • Microsoft Excel/Outlook

 

Preferred

  • Business knowledge - Business, sales experience
  • 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector
  • 3+ years Ready mix or equal experience
  • Tableau/Power BI

 

Licenses and Certifications

Osha 10 - Preferred

Top Skills

Excel
Microsoft Outlook
Power BI
Tableau
HQ

Verifi Boston, Massachusetts, USA Office

Boston, Massachusetts, United States, 01887

Similar Jobs

8 Days Ago
Remote or Hybrid
5 Locations
19-19 Hourly
Entry level
19-19 Hourly
Entry level
eCommerce • Legal Tech • Professional Services • Software • Data Privacy
The Bilingual Customer Service Representative will assist English and Spanish speaking clients with software usage, business operations, and support inquiries, handling over 100 calls a day.
6 Days Ago
Remote or Hybrid
2 Locations
20-22 Hourly
Junior
20-22 Hourly
Junior
Healthtech
The Customer Experience Associate will conduct outreach to members, increase enrollments, and maintain high customer satisfaction rates through effective communication and organization.
Top Skills: HubspotInsightly Crm
22 Days Ago
Remote or Hybrid
3 Locations
Senior level
Senior level
Events
Lead the customer support team, providing hands-on technical support, developing team capabilities, improving processes, and monitoring performance to enhance customer service.
Top Skills: Live Chat SystemsTicketing Systems

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account