Provides remote customer support through phone, email, and approved channels. Answers questions, troubleshoots common issues, escalates complex requests, documents interactions, follows up, protects customer information, and maintains professional service standards.
TPT Global Tech is seeking a friendly, dependable Customer Service Representative to assist customers remotely. You’ll answer questions, help resolve issues, and make each interaction clear and professional. This part-time role is a good fit for someone who communicates well, stays organized, and enjoys helping people.
Responsibilities
- Respond to customer inquiries by phone, email, or other approved support channels.
- Listen carefully, identify customer needs, and provide accurate information.
- Troubleshoot common issues and escalate more complex requests to the appropriate team.
- Document customer interactions and follow up when needed.
- Maintain a courteous, professional approach while meeting service expectations.
- Protect customer information and follow company procedures.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and solution-oriented approach.
- Reliable internet access and a suitable remote workspace.
- Ability to use computers and learn customer service tools.
- Good time-management and organizational skills.
- Previous customer service experience is preferred but not required.
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