Provides remote customer support through phone, email, and live chat; answers product and policy questions, resolves complaints, processes account and service requests, maintains customer records, and escalates complex issues. The role requires strong communication, patience, problem-solving, computer literacy, attention to detail, and the ability to meet service and satisfaction targets independently.
We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our remote support team. The successful candidate will assist customers with inquiries, resolve service-related concerns, provide product information, and ensure a positive customer experience.
Full job description
The Remote Customer Service Representative will serve as the primary point of contact for customers seeking assistance with company products and services. This position requires excellent communication skills, patience, professionalism, and the ability to resolve customer concerns efficiently.
Key responsibilities:
- Respond to incoming customer inquiries through phone, email, and live chat.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain accurate customer records and interaction notes.
- Process customer requests, service updates, and account changes.
- Follow established customer service procedures.
- Meet performance, quality, and customer satisfaction targets.
Qualifications:
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Basic computer and internet navigation skills.
- Ability to multitask and manage time effectively.
- Customer service experience is preferred but not required.
- Ability to work independently in a remote environment.
Required skills: Active listening, problem-solving, patience, communication, computer literacy, and attention to detail.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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