Customer Master Data Management Senior Manager

Job Description

General Summary:

The Senior Manager (SM) of Customer Master Data Management reports to the Director of Customer Master & Commercial Data Management in the Commercial Innovation Analytics Operations (CIAO) organization. This individual supports the Global Healthcare Entity Master system (GHEM) and will help drive the customer mastering process, working with a team of data stewards, and supporting overall data governance at Vertex. The ideal candidate is passionate about data, has experience managing data quality and master data initiatives, and understands MDM’s role in enabling and building a 360⁰ view of customers in an enterprise.

Key Duties and Responsibilities:

• Support the overall global customer mastering program.
• In partnership with IT and other stakeholders, support the commercial data governance process. This also includes data cataloguing efforts (with Collibra).
• Work closely with a team of data stewards who execute data change requests and other data quality initiatives.
• Support integrations with CRM systems and other internal systems that depend upon the customer MDM. Act as the data product owner for health care entity data within Vertex’s CRM systems.
• Facilitate the load of HCO/HCP data into MDM and other downstream systems including CRM.
• Work closely with Vertex’s Data, Technology, and Engineering (DTE) group to execute technology initiatives.
• Work closely with, and coordinate the activities of, vendor organizations that support MDM and CRM.
• Train internal teams on MDM-related processes and procedures.

Knowledge and Skills:

• Bachelor’s Degree (Required)
• Typically requires minimum 5 years of direct experience with pharmaceutical data; sourcing, integration, analysis, and reporting.
• Extensive knowledge of master data management (MDM) processes and experience implementing and managing Informatica MDM or other MDM on-prem/cloud-based solutions
• The candidate communicates effectively with cross-functional stakeholders and is highly comfortable working with data, databases, and systems.
• Familiarity with CRM systems (Veeva/Salesforce), databases/data warehouses (Oracle/Snowflake), SQL, project planning, agile methodologies, tools such as JIRA and Service Now, and performance metrics and reporting.
• Experience with data governance, data stewardship, and managing data vendors.
• Understanding of the legal/regulatory requirements related to managing sensitive PHI/PII and compliance data (i.e. HIPAA, GDPR, HITECH, Sunshine Act, etc.).
• Demonstrated ability to provide clarity to vaguely defined problems, pragmatic approach to problem solving, and service delivery.

Education and Experience:

• Bachelor's Degree required
• Typically requires 4-6 years of relevant experience in life sciences organization or healthcare industry with pharmaceutical data; sourcing, integration, analysis, and reporting

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Hybrid
 

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]