Customer Experience Marketing Specialist

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

Customer Experience Marketing Specialist

Are you passionate about creating memorable client experiences and building lasting relationships? Join our high-performing team as a Customer Experience Marketing Specialist and play a pivotal role in shaping how our brand connects with clients at every touchpoint.

Key Responsibilities:

· Source, plan, and facilitate all in-person and virtual events for the Massachusetts, Connecticut, and Vermont markets within the broader East Region.

· Build, maintain, and execute a cohesive in-market event calendar, supporting both local and regional events throughout the year.

· Design and implement innovative marketing campaigns and client engagement programs that drive satisfaction, loyalty, and advocacy.

· Collaborate with regional and national marketing teams to deliver seamless, personalized experiences across the client journey.

· Utilize marketing technology platforms to track engagement, improve attendance, and connect marketing efforts to new client acquisition.

· Gather and analyze client feedback through surveys, post-event debriefs, interviews, and data analytics, translating insights into actionable improvements.

· Monitor and report on key client experience (CX) metrics, including NPS, VOC, retention rates, referral rates, and campaign performance; adjust strategies based on results.

· Stay current with industry trends, competitor strategies, and emerging CX technologies to continuously enhance the client experience.

· Serve as a brand ambassador, fostering strong relationships with clients and internal stakeholders.

Desired Skills & Qualifications:

· Bachelor’s degree in marketing, Business Administration, Communications, or a related field.

· 2 -3+ years of experience in customer experience, marketing, or client relations roles.

· Proven record of developing and executing successful CX or referral marketing initiatives.

· Strong analytical and problem-solving abilities.

· Excellent written and verbal communication skills, with proficiency in writing, editing, proofreading, and interviewing.

· Creative thinker with a passion for delivering exceptional client experiences.

· Ability to manage multiple projects and priorities in a demanding environment.

· Proficiency in digital marketing, social media, and content creation.

· Familiarity with CX measurement frameworks (e.g., NPS, CSAT).

· Experience with CRM systems (Salesforce, Microsoft D365), marketing design and automation platforms (Canva, Adobe Creative Suite, HubSpot, Constant Contact, CVent), and social channels (Hootsuite, LinkedIn, Instagram, X, Facebook).

· Initiative-taking, energetic, and collaborative team player.

Performance Expectations:

· Consistently improve client satisfaction and retention metrics.

· Increase new client acquisition through events, targeted campaigns, and referrals.

· Provide actionable insights and recommendations based on client feedback and data analysis.

· Demonstrate initiative and ownership in identifying and solving client experience challenges.

· Maintain a high level of responsiveness and professionalism in all client interactions.

If you thrive in a fast-paced environment, excel at building meaningful connections, and are driven to make a measurable impact, we want to hear from you!

Apply today and help us redefine what exceptional customer experience looks like!

The typical base pay range for this role nationwide is $62,000 to $65,000 per year.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

 OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!