Customer Care Associate I

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. 

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

This role is within Chamberlain Group's Customer Experience and Technical Support function. A successful incumbent is expected to (i) Utilize platforms and tools to process incoming sales orders and returned goods authorizations and (ii) Distribute customer email inquiries to the appropriate Customer Care Representative.

Customer Care Associate I Qualifications:   

• High School Diploma

• 0-2 years of relevant work experience

• Preferred Qualifications – Some College

Customer Care Associate I Essential Duties:

• Utilize platforms and tools to process incoming sales orders and returned goods authorizations

• Distribute customer email inquiries to the appropriate Customer Care Representative

• Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions

• Initiate contact with customers to request additional information on new orders

• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.

• Protect CGI’s reputation by keeping information confidential

• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

• Contribute to the team effort by accomplishing related results and participating on projects as needed

The pay range for this position is ($37,600-$53,050); base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.