Customer Adoption Manager

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have rasied a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.

The Customer Adoption Manager (CAM) combines the relationship-driven focus of a Customer Success Manager with the rigorous execution discipline of a Technical Project Manager. You will own the entire customer journey—from kickoff through full business-wide adoption—driving value realization and digital transformation for our builder partners. That means building and running detailed project plans, driving strategic work-sessions, and activating internal specialists across Architecture, Purchasing, Sales, and Operations to ensure every department within our homebuilder customer wins with Higharc. Reports to the Head of Customer Success. Travel expected is up to 25 % for onsite kickoffs, training, and executive reviews.

What You’ll Do:

Project Planning & Governance

• Build a phased, resource-loaded project plan covering model implementation, ERP integration, and Procure rollout.
• Publish weekly status dashboards, critical-path updates, and risk logs to customer and internal execs.
• Facilitate change-control decisions and keep scope, schedule, and budget baselines current.

Strategic Meeting Leadership

• Own pre-reads, agendas and successful outcomes for customer kick-offs, quarterly business reviews, and onsite workshops.
• Track action items for both Higharc and builder teams, ensuring accountability and closure.

Customer Onboarding & Adoption

• Create Success Plans with measurable objectives (time-to-first-model, first community live, Procure bid cycle, etc.).
• Train customer users on Showroom, Config, and Procure; drive milestone adoption KPIs.

Cross-Functional Orchestration

• Coordinate across Implementation Leads (architects), ERP data integrators, and procurement advisors; clear blockers in partnership with Product, Engineering, and Finance.
• Engage customer department heads across Architecture, Purchasing, Sales, and Ops to align workflows and process changes.

Value Tracking & Executive Storytelling

• Monitor customer health, usage analytics, cost/time savings, and other ROI signals.
• Deliver Quarterly Business Reviews tying platform metrics to builder business outcomes.

Qualifications:

• 5+ years in Customer Success and/or Project/Program Management within home-building tech, AEC software, or production homebuilder.

• Proven track record delivering multi-discipline projects on time and within budget; PMP, PMI-ACP, or equivalent a plus.

• Fluent in production-builder workflows (plan libraries, options, purchasing, estimating, community launches).

• Executive-level communication skills; able to translate BIM details into CFO-ready value stories.

• Highly organized, proactive self-starter who thrives in a fast-growth, remote-first environment.
  

Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.
Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.