Corporate Communications & Citizenship Manager

What we need

The Corporate Communications & Citizenship Manager reports to the Chief of Staff, Corporate Communications & Citizenship/Senior Director, Corporate Citizenship. This role provides operational management to ensure the seamless execution of the division's core functions and strategic priorities and initiatives. This position is responsible for managing the division's internal operating cadence, which includes business planning, budget oversight, performance reporting, and the development of meetings and events that drive divisional engagement. In addition to these foundational duties, this role will lead divisional projects, most notably the end-to-end production of annual reporting. This position requires a highly proactive and strategic thinker who can balance process management with project management and stakeholder engagement.

This position is eligible for the flex persona. If within 50 miles of a Blue Cross Blue Shield of Massachusetts office, the successful candidate will be required to work from the office 2 days per week.

Your Day to Day

• Lead the end-to-end creation and launch of major external corporate publications, with a primary focus on the company's signature annual Impact Report and its showcase of our environment, social and governance (ESG) commitment.
  • Establish the strategic project plan, key milestones, and master schedule to guide the development of each report from initial scoping through to final delivery.
  • Direct a cross-functional team of internal subject matter experts, creative teams, and digital specialists, while managing external vendors and overseeing the entire content review and approval process.
  • Partner with the marketing team to develop and execute a comprehensive promotional strategy that ensures a successful external launch and maximizes each report's reach.
• Lead divisional operational planning and executive reporting cycle—including annual business plans, status reports, and quarterly priorities—by setting timelines, consolidating submissions, tracking key performance indicators (KPIs), and developing and owning executive-level divisional performance narratives and reporting.
• Coordinate the annual budget planning process and administer ongoing budget reporting by distributing monthly expenditure reports and consolidating quarterly forecasts.
• Design and facilitate annual program of divisional meetings and events in partnership with division leadership by planning agendas, preparing materials, facilitating the meetings, and coordinating all pre- and post-meeting activities, ensuring they are productive and outcome-oriented.
• Enhance business integration across the division by improving interdivisional communication and operational alignment.
• Assist in developing and maintaining processes, workflows, and tools to ensure efficient divisional operations, including identifying opportunities to leverage AI for enhanced productivity.

What You Bring

• A bachelor’s degree and 5-7+ years of experience in fields such as strategic planning, management consulting, corporate strategy, or project leadership.
• A demonstrated track record of leading complex projects to successful completion with a high degree of autonomy, using systems-thinking to simplify ambiguity and drive results.
• Exceptional analytical and strategic skills, with the ability to synthesize data into actionable insights and influence senior stakeholders with data-driven recommendations.
• Superior communication and presentation skills, with a proven ability to craft and deliver clear, persuasive narratives for an executive audience.
• Expert-level proficiency in the Microsoft Office Suite, particularly in creating executive-level presentations (PowerPoint) and data models (Excel).

What You’ll Gain

• Deep expertise in divisional operations and executing corporate strategy within a complex, multi-faceted division.
• The opportunity to directly influence senior leadership and shape the direction of the company’s corporate communications and citizenship functions.
• Experience leading a high-profile, strategic corporate project from conception to completion, demonstrating your ability to manage complex deliverables alongside core operational duties.
• Mastery in data analysis and executive reporting, learning to translate performance metrics into a compelling strategic narrative for a C-suite audience.
• Proficiency in leveraging emerging AI tools to enhance strategic analysis, generate insights, and accelerate reporting processes.
• Proven experience leading mission-critical, cross-functional initiatives and managing senior stakeholder relationships.

#LI-HYBRID

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.