Control Manager - Vice President

Build a stronger, more proactive control environment for one of the firm’s most important customer journeys. You will help protect customers and the business by identifying risk early, improving controls, and driving timely remediation. You’ll partner with teams across the firm and influence outcomes through data, sound judgment, and clear communication. Join a team that values collaboration, continuous improvement, and innovation. Job Titles and Descriptions Guidelines.pdf

As a Vice President, Control Manager in the Home Lending organization within Consumer and Community Banking, you will lead the design and evolution of an enhanced control framework that supports continuous, integrated risk assessment. You will drive top-down risk analysis, real-time issue detection and escalation, root cause analysis, and sustainable remediation. You will partner closely with key stakeholders to identify control gaps, strengthen processes, and improve transparency into control health. You will also use data, automation, and technology to advance an effective and scalable control environment. Job Titles and Descriptions Guidelines.pdf

Job responsibilities 

• Lead the design, execution, and ongoing enhancement of controls across the mortgage lifecycle, including originations, fulfillment, closing, servicing, and default operations
• Evaluate regulatory and operational risks within mortgage lending and develop strategies to strengthen the control environment
• Provide oversight and effective challenge for risk assessments, control evaluations, issue management, and remediation to meet internal standards and regulatory expectations
• Partner with business, Compliance, Legal, Operational Risk, Audit, and Technology stakeholders to identify control gaps and implement sustainable solutions
• Support regulatory examinations, internal audits, and control testing by providing subject matter expertise and ensuring remediation is completed effectively
• Monitor key risk and control indicators, industry trends, and regulatory developments to proactively identify risks and drive continuous improvement
• Lead root cause analysis for control failures, regulatory issues, customer impacts, and process breakdowns, and oversee corrective action implementation
• Drive governance routines, executive reporting, and senior leadership risk discussions to provide transparency into the control environment
• Leverage data analytics, automation, and technology to anticipate trends, translate business needs into solutions, and improve control effectiveness
• Strengthen operational resilience by partnering on anti-fraud and cybersecurity control priorities relevant to Home Lending processes
• Lead, coach, and develop a diverse team while fostering a culture of operational excellence, innovation, and accountability

Required qualifications, capabilities, and skills 

• 7 years of experience in financial services with background in controls, audit, compliance, and/or operational risk management and/or Home Lending
• Strong knowledge of mortgage servicing and/or originations processes and related regulatory requirements
• Demonstrated ability to make independent, risk-based decisions and apply sound judgment in complex situations
• Experience designing, improving, and operating control frameworks and escalation procedures
• Experience with control execution, control evaluations, risk assessments, process mapping, and control testing
• Proven ability to lead issue identification, escalation, root cause analysis, and remediation planning/execution
• Strong stakeholder management skills, including partnering across Compliance, Legal, Operational Risk, Audit, and Technology
• Strong communication and presentation skills, including executive-ready written and verbal updates
• Strong analytical skills, including the ability to interpret data, challenge assumptions, evaluate trade-offs, and drive decisions
• Deep understanding of mortgage regulatory requirements, including TRID, RESPA, TILA, HMDA, ECOA, fair lending, UDAAP, and related consumer protection requirements

Preferred qualifications, capabilities, and skills 

• Experience strengthening policies and procedures by interpreting regulatory requirements in ambiguous scenarios
• Experience building data-driven business cases to prioritize control enhancements and remediation
• Demonstrated ability to identify and implement automation opportunities to improve control performance and monitoring
• Experience developing key risk and control indicators and using them to drive proactive risk management
• Prior experience supporting significant regulatory examinations and complex audit engagements
• Experience leading teams through change management for complex operational and control initiatives
• Experience establishing knowledge-sharing routines, repositories, and lessons-learned practices to prevent recurrence

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans