Control Analyst II

Job Description
Apply today to be part of an innovative team driving impactful change in Payment Services. Your expertise will help shape the future of our operations and risk management.
Job Summary:
As a Business Operations Risk Support Manager in Payment Services, you will provide essential support and guidance to ensure compliance with firmwide programs and legal obligations. You will lead risk presentations, collaborate on high-level initiatives, and drive operational efficiencies.
Job Responsibilities:

• Ensure Payment Services operations comply with firm standards and legal obligations.
• Lead creation of Monthly Business Reviews and risk presentations for Senior Management.
• Respond to critical requests and provide guidance on risk/control initiatives.
• Collaborate on ad hoc solutions and reports for internal partners.
• Drive completion of risk and controls management programs.
• Lead audit preparation and facilitate audits as a liaison.
• Partner with operating units to improve processes and identify risks.
• Foster diversity, inclusion, and productive teamwork.
• Serve as a high-level contact for Payment Services and business partners.
• Support complex business planning across multiple functions.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree in Risk Management, Operations, or related field.
• 5 years of banking operations experience.
• 5 years of risk and controls experience.
• Strong strategic thinking and partnership skills.
• Excellent communication and interpersonal skills.
• Proven leadership and mentoring abilities.
• Strong attention to detail and accuracy.
• Advanced organizational and analytical skills.
• Exceptional problem-solving skills under tight deadlines.

Preferred Qualifications, Capabilities, and Skills:

• Advanced degree in Risk Management or Project Management.
• Experience in production, client, and team dynamics.
• Ability to multi-task and resolve issues effectively.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.