Contracts Manager

At SmartBear, we believe building great software starts with quality – and we’re helping our customers make that happen every day. Our solutions, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft.

Contracts Manager

• Review, draft, and negotiate sales-focused commercial agreements, including SaaS subscription agreements, order forms, renewals, amendments, and NDAs.
• Act as a primary contracting partner to the Sales team, providing strategic guidance to accelerate deal cycles and ensure alignment with SmartBear’s commercial and risk positions.
• Partner closely with Sales, Finance, Deal Desk, and Security to move deals through internal approvals and resolve contract-related questions.

About the Role

• Review, draft, and negotiate customer-facing commercial agreements, including SaaS subscription contracts, order forms, and amendments.
• Serve as a key business partner to the Sales organization, providing guidance to ensure deals align with SmartBear’s risk tolerance and operational standards.
• Collaborate with internal stakeholders such as Finance, Deal Desk, and Security to facilitate deal approval and execution.
• Own and manage SmartBear’s Contract Lifecycle Management (CLM) program (Ironclad), ensuring workflow optimization, data accuracy, and efficiency.
• Support ongoing operational initiatives across contracts, systems, and tools—including template maintenance, SOP updates, and training materials.
• Provide support for customer diligence, including RFP responses, supplier documentation, and compliance inquiries.

We are looking for you if you have:

• 5+ years of contract management or similar experience in a SaaS or technology environment.
• Strong experience drafting and negotiating B2B commercial agreements, particularly SaaS subscription agreements and NDAs.
• Demonstrated success supporting Sales teams and collaborating with cross-functional stakeholders.
• Experience leading or administering a CLM platform, ideally Ironclad.
• Excellent project management skills with the ability to balance contract turnaround with broader operational initiatives.
• Strong understanding of core contractual concepts (confidentiality, limitation of liability, indemnification, and data security).
• Outstanding communication skills and a pragmatic, business-oriented approach to risk.
• (Preferred) Familiarity with Salesforce and AI-based contract review tools.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization—an important distinction for us. We think about our team holistically—the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA, with offices around the world including Galway (Ireland), Bath (UK), Wroclaw (Poland), and Bangalore (India).
• We’ve won major industry awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator, and BuiltIn Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

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