Jobs at SmartBear

Owns strategic expansion across major enterprise accounts, growing Swagger and API lifecycle adoption. Leads complex, multi-threaded SaaS sales cycles, builds executive relationships, develops account strategies, identifies expansion opportunities, orchestrates cross-functional teams, and manages forecasting, negotiations, commercial structure, and high-value opportunities.

Own major enterprise accounts for SmartBear Reflect, driving new-logo acquisition, expansion revenue, and full-cycle consultative sales. Develop account plans, manage prospecting through close, coordinate technical evaluations and proof-of-concepts, and engage business, technical, executive, procurement, and legal stakeholders. Partner with Sales Engineering, Marketing, Customer Success, and Product to increase adoption and customer value. Maintain accurate CRM records, pipeline forecasts, and quota performance using MEDDICC or a similar methodology.

The Senior Financial Analyst will forecast and model financial performance for Zephyr products on the Atlassian Marketplace. Responsibilities include ARR and billing forecasts, KPI reporting, dashboard development, pricing and retention analysis, ROI assessments, data-quality improvements, and cross-functional partnership with Product, Sales, Marketing, Engineering, Customer Success, and Atlassian teams.

Partners with U.S. Engineering, Product, and G&A leaders to align people strategies with business goals. Coaches managers on organizational design, performance, talent development, compensation, employee relations, engagement, and team effectiveness. Uses employee feedback and people data to identify improvement opportunities, supports retention and succession planning, and collaborates with global People Partners across EMEA and APAC to ensure consistent employee experiences.

Supports global People & Culture operations, including benefits, leave administration, payroll support, employee relations, investigations, performance management, compliance, engagement, training, immigration processes, and HR reporting. Partners with employees, managers, vendors, and international P&C teams to improve processes and maintain a consistent employee experience. The role is hybrid and requires local commuting distance to Somerville, Massachusetts.

Manage customer account portfolios and drive timely payment through professional collections activity. Review aging data, prioritize risks, resolve disputed or delayed payments, and maintain accurate collection records. Partner with Sales, Licensing, and other teams to resolve payment issues. Optimize automated dunning workflows, identify process gaps, support accounts receivable reporting, and recommend improvements that increase collection effectiveness and reduce manual work.

Own SmartBear’s centralized procurement function, managing sourcing, vendor relationships, negotiations, contracts, spend analysis, and supplier risk. Partner with Finance, Legal, Information Security, IT, and business stakeholders to improve purchasing processes, controls, compliance, budgeting, forecasting, and usage optimization. Educate end users on procurement policies and tools while identifying cost savings and continuously improving procurement operations.

As a Sales Development Representative, you will qualify inbound leads, conduct high-volume outreach, generate pipeline for the sales team, and collaborate with Account Executives. The role aims for rapid career advancement in a supportive and competitive environment.

As a Renewals Specialist, you will engage with customers to enhance account retention and drive growth through effective software adoption and upselling.