Managing Director, Consultant Relations

About Manulife Investment Management

Manulife Investment Management is the global wealth and asset management segment of Manulife Financial Corporation. We draw on our worldwide network of investment professionals to offer comprehensive public and private market solutions to clients. We are committed to client-centricity, integrity, and a collaborative culture that empowers high performance and career growth.  Manulife corporate headquarters is in Toronto, and the investment management division is in Boston with offices in New York, Chicago and Los Angeles.  This position will be based in our Chicago office on a hybrid basis.

The Opportunity

We are seeking a Consultant Relations Managing Director to lead coverage of institutional investment consultants across the Central U.S, based in Chicago. This role is responsible for building and deepening relationships with regional and national consulting firms, driving positive ratings and recommendations, and supporting institutional distribution across public and private market strategies.

Position Responsibilities:

• Develop and execute a Central consultant coverage strategy aligned with firm priorities, focusing on ratings, buy-list placements, and pipeline conversion.

• Own relationships with key consulting firms and field consultants; schedule and lead meetings, briefings, education sessions, and due diligence.

• Coordinate RFP/RFI responses, data requests, and due-diligence questionnaires in partnership with Consultant Relations (CR), Product, RFP, Marketing, and Portfolio Management teams.

• Deliver compelling consultant-facing materials (presentations, strategy updates, investment thesis, performance context) with strict adherence to compliance.

• Manage rating processes and timelines; track status, feedback, and outcomes in CRM; ensure follow-ups and action plans are executed.

• Serve as a subject-matter liaison between consultants and investment teams; facilitate access to PMs/analysts and organize onsite/virtual diligence.

• Monitor market trends and consultant research agendas; provide feedback to Product and Distribution on competitive positioning and product gaps.

• Report activity, pipeline, and outcomes via CRM dashboards; maintain accurate contact maps across firm and field consultants.

• Support national consultant initiatives and conferences; represent Manulife IM at industry events in the region.

• Uphold Manulife IM’s values, risk management standards, and compliance requirements.

What Will Set You Up for Success

• Proven experience (7-10 years) covering institutional consultants in the Central region.

• Strong relationships across Central consultant firms (e.g., Chicago-centric firms and regional offices) and familiarity with national platforms.

• Solid understanding of institutional products and vehicles: fixed income, equities, multi-asset, alternatives/private markets; OCIO and delegated solutions.

• Excellent communication and presentation skills; able to translate complex investment concepts for consultant audiences.

• Project management discipline with the ability to prioritize, meet deadlines, and coordinate cross-functional teams.

• Proficiency with CRM (Salesforce or equivalent), and data/reporting tools.

• Bachelor’s degree required; CFA/CAIA or progress toward a designation is a plus.

Values and Competencies

• Client-first mindset and relationship orientation

• Collaboration and accountability

• Integrity and compliance focus

• Data-driven decision-making and problem solving

• Inclusivity and respect for diverse perspectives

Travel Requirements

• Approximately 30–50% travel within the Central region, with occasional national travel for consultant conferences and Boston on-site meetings.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

This role is eligible for incentive compensation in addition to base salary, with payouts linked to individual and business performance and expressed as a multiple of base salary.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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