Configure and maintain Salesforce and related enterprise systems, including workflows, forms, business rules, data structures, and platform settings. Translate business requirements into technical configurations, troubleshoot issues, support testing and validation, maintain documentation and change logs, and assist with enhancements and updates. Collaborate with developers, analysts, and product teams while participating in Agile planning and ensuring configurations follow governance and best practices.
This is a remote position.
The Configuration Analyst will be responsible for configuring and maintaining enterprise systems, primarily Salesforce, ensuring that platform setups align with business requirements and best practices. The role focuses on system configuration, workflow setup, data structure alignment, and platform optimization.
Key Responsibilities
- Configure and maintain Salesforce modules, workflows, forms, and business rules.
- Translate business requirements into system configurations.
- Support setup and optimization of platform configurations across environments.
- Maintain configuration documentation and change logs.
- Assist in implementing enhancements, patches, and system updates.
- Troubleshoot configuration-related issues and provide resolution support.
- Collaborate with developers, business analysts, and product teams.
- Support testing and validation of configured solutions.
- Ensure configuration aligns with governance and best practices.
- Participate in Agile ceremonies and delivery planning sessions.
Required Qualifications
- 3–6 years of experience in Salesforce configuration or similar enterprise platform roles.
- Strong understanding of system configuration principles and ITSM processes.
- Experience working in agile or structured delivery environments.
- Strong analytical, documentation, and problem-solving skills.
- Ability to translate business needs into technical configurations.
Technical Skills
- Salesforce configuration (ITSM or related modules)
- Workflow and process configuration
- Form design and business rules setup
- Data configuration and management
- Testing and validation of configurations
- Version control and change tracking practices
Similar Jobs
.png)
Hardware • Other • Appliances
Leads day-to-day manufacturing and operations activities, ensuring production, delivery, quality, cost, and customer requirements are met. Oversees purchasing, production control, planning, manufacturing and test engineering, maintenance, manufacturing, and logistics. Establishes operational goals, manages P&L and staff, executes strategic programs, reviews performance with executives and customers, and develops workforce strategies. Requires substantial management experience, manufacturing or electrical project expertise, and strong people leadership.
Top Skills:
Electrical SystemsManufacturing Systems
HR Tech • Payments • Professional Services • Software
Manage employee customer inquiries by phone, email, and chat regarding payroll, benefits, timekeeping, HR, and software. Resolve cases through CRM workflows, provide accurate and empathetic support, escalate complex issues, maintain product expertise, and communicate customer feedback and software bugs to internal teams. The role requires a 12pm–9pm EST schedule after approximately four weeks of mandatory paid virtual training.
Top Skills:
CRMSaaS
Artificial Intelligence • Healthtech • Logistics • Social Impact • Software • Telehealth
Provides clinical oversight and guidance to a Texas-based Virtual Nurse Practitioner, including medical record review, monthly consultations, regulatory compliance, telemedicine protocol adherence, case reviews, clinical audits, and quality improvement initiatives.
Top Skills:
Electronic Medical Records (Emr)Remote Patient Monitoring ToolsTelemedicine
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
