The Compliance Specialist coordinates compliance tasks, ensuring accurate license renewals, managing compliance audits, and overseeing state filings in the warranty and insurance sectors.
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:
The Compliance Specialist will coordinate, perform, and/or oversee license renewals, form filings, and ensure the company's compliance with state regulations. The individual will have previous Compliance experience within the warranty and/or insurance industry and experience in project management.
What you’ll do:
- Coordinate and optimize cross-functional workflows to ensure the accurate and timely renewal of corporate registrations and service contract and insurance licenses.
- Oversee form filings with state insurance regulators utilizing SERFF.
- Coordinate process for responding to state objections.
- Maintain centralized compliance records and tracking reports.
- Monitor merchant licensing status and automate email outreach program to gain compliance.
- Draft, review, and edit terms and conditions.
- Assist in reviewing marketing assets for compliance.
- Conduct monthly merchant compliance audits.
- Relationship management with internal and external business partners and state regulators.
- Other projects as assigned.
What we are looking for:
- Bachelor's degree or equivalent experience.
- Compliance management certification preferred.
- Project management experience with intermediate skills in Microsoft Office, Salesforce, Google Workspace, and other programs.
- Experience in compliance within the property and casualty insurance, extended warranty, and service contract industries.
- Experience using SERFF.
- Solid analytic, attention to detail, and problem-solving skills
- Strong and proficient written and oral communication style
- Good time management and organization skills with emphasis on identifying priorities in a fast-paced environment.
- High ethical standards including the ability to maintain confidentiality of sensitive, non-public, corporate information.
- Willingness to seek opportunities for learning and development within the compliance discipline.
Estimated Pay Range: $57,000 – $82,000 per year salaried*
* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Extend CCPA HR Notice
Top Skills
Google Workspace
MS Office
Salesforce
Serff
Similar Jobs
AdTech • Digital Media • eCommerce • Marketing Tech
The Business Operations & Compliance Specialist oversees daily operations of the offshore team, collaborates with cross-functional teams, and manages compliance tasks while driving process improvements.
Top Skills:
ExcelHubspotMS OfficeNetSuiteTropicZendesk
AdTech • Digital Media • eCommerce • Marketing Tech
Oversee operations of offshore teams, improve workflows, ensure compliance, manage vendor contracts, and support ad hoc projects. Collaborate with multiple teams.
Top Skills:
HubspotMS OfficeNetSuiteTropicZendesk
Fintech • Mobile • Software • Financial Services
The AML Testing Compliance Specialist will lead compliance testing engagements focused on BSA/AML regulations, manage projects, and communicate findings to stakeholders.
Top Skills:
Compliance TestingRisk Management
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
