Compliance Specialist

Preferred Candidate will be located in or near Los Angeles, but all applicants welcome to apply!

The Property Management Company is a nationwide property management company. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. The PMC employs around 400 Teammates in 30 states across the country – and we are growing!

As we enter the next phase of our company’s growth, we’re looking for Teammates who can help us optimize our existing management platform (systems, tools, and processes), better leverage technology, and maintain our reputation for excellence. We are looking for ambitious self-starters who aren’t afraid to dig in. We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing – so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development.

About You:

You are a team player who can work independently while using the tools provided to achieve the goals of the compliance department.  You are a self-starter who can multi-task and prioritize your workload to meet many deadlines.  You are a true collaborator and communicator.  You can work through problems and adversity to achieve the requirements of multiple programs across many states.  You provide great support to fellow team members and share your knowledge in a timely, effective manner to ensure success of the site teams, the asset, and the company.  You understand the nature of the programs and the sensitivity of the information of our applicants and residents and strive to maintain a high level of confidentiality. You balance meeting the goals of compliance with the financial goals of the property and operate in a manner that creates efficiencies for the site with regard to the overall property operation. 

About the job:

As a Compliance Specialist at The PMC you will be responsible for supporting properties, and staff, to ensure compliance with all legislative & regulatory requirements as imposed by various agencies, including but not limited to; HUD, LIHTC, RD, HOME, HTF, Conventional, Contract Administrators, Tax Credit authorities and State and Local jurisdictions. Customer service and rapport within the company, and with all stakeholders which are, or can be, involved in operations of the properties, is a critical component of this position, as a PCO is directly involved with all compliance related tasks, inspections, and reporting.

In addition, the PCO also assists in ensuring that all policies, procedures and protocols are up to date and implemented at each property in accordance with all management requirements. Regular Support and companywide training programs related to Yardi, compliance & other property management content are expected.  While this role has no direct reports or supervisory duties, it plays a key role in training and supporting site staff as it relates to compliance implementation in conjunction with the staffs upline management.

 Key Responsibilities & Requirements

Compliance: Reviews, researches, and understands a variety of legislative and regulatory requirements imposed by various agencies, including, but not limited to: HUD, LIHTC, USDA, HOME, HTF, Conventional, Contract Administrators, Tax Credit authorities and State and Local jurisdictions, codes and laws, as well as investor agreements.  Implements and monitors compliance across all applicable CCI properties and ensures staff comply with all legislative & regulatory requirements as imposed by these various agencies.  Stays informed as to all matters related to compliance, Yardi, and any other related topic.  Takes ownership of the use of required programs, such as Secure Systems, SAVE, State/CA systems (ie. Procorem), and the like. 

Communication: Effectively communicate any observations related to operational problems or deviations from rules or regulations, compliance related or otherwise, to the appropriate parties and work to develop an action plan to help correct deficiencies directly related to compliance. Effectively communicate any events that could financially impact property operations to the appropriate departments such as delayed payment of HAP or rental assistance. Utilize department tools for workflows, tracking, and resources, to keep team informed of progress and updates.

Professionalism: Adherence to due dates; Responds to requests for information in a timely manner; Maintains records in a timely and organized manner; Communicates in a clear, concise manner via verbal or written form with on-site employees and other groups to ensure comprehension and accuracy; Develops and maintains a professional working relationship with all PMC staff and industry stakeholders; Maintains confidentiality with all sensitive information; Is flexible and willing to go above and beyond with other duties as assigned.

Collaboration and Problem Solving: Works closely with all related cross-functional teams, including but not limited to, property management, acquisitions, asset management, finance, and legal departments, to ensure seamless coordination and execution of affordable housing compliance and projects.  Collaborate with teams to find and create efficient processes, keep apprised of changing regulations, and disseminate. Collaborate with all members of the Compliance department to find innovative ways to improve functions, tasks, and keep up with changing regulations to benefit the entire operation.

Support:  Provide consistent and knowledgeable support to the teams based on the appropriate length of employment. Help steward staff in matters of compliance so that the level of required support and oversight decreases as their training and knowledge increases with specific achievable milestones and goals. Strive to educate team members while providing support by giving them the tools and resources to find answers specific to their programs, such as the 4350.3 and LIHTC guide 8823, to help them achieve a higher level of independence. Respond in a timely manner to all requests for CCI support and know when to elevate requests.

Skills and Experience

Takes initiative: seeks to understand the goal, develops a plan, and delivers

Inquisitive: asks good questions & pieces together information from multiple sources

Tech-savvy: comfortable with new tech – keen to use technology to deliver faster, better results

Excellent Communication: able to communicate effectively both internally within the company and externally with various agencies to build strong relationships

Collaborative: Ability to work with site teams and corporate partners to effectively meet program requirements and uphold our companies core values

Detail oriented: sees the big picture, but understands & appreciates that the details matter

Strong Time Management: able to balance multiple competing priorities and meet deadlines

Excellent Interpersonal Skills: builds strong relationships and leverages those relationships to deliver great outcomes

Professionalism: calm, cool, collected - unflappable, even under pressure

Numerate: able to understand financials and manage a project budget effectively

Problem Solving: solutions oriented, getting as close to a ‘win for all’ as we can

Flexible & Adaptable: willing to go the extra mile, adapts well to changing circumstances

Exercises Good Judgment: considers multiple perspectives, weighs up risks, and makes a decision

Decisive: comfortable making decisions with incomplete or imperfect information

Physical Demands

Sedentary: sitting most of the time

Physical: frequent use of computer keyboard, mouse, and 10-key

Visual: frequent use of computer monitor

Travel: up to 15% of the time

Education/Certification

Degree:  Associates Degree preferred

Current LIHTC Compliance certificate

Relevant certificates such as COS, BOS, or equivalent

Suggested Prior Experience

3-5 continuous years working with Section 8, Project Based properties, and LIHTC

File Audits

Training

Yardi