Compliance Manager, Loan Servicing

The Team

Upstart’s Loan Servicing Compliance  team plays a critical role in mitigating risk and protecting Upstart’s growth and success. As a Loan Servicing Compliance Manager at Upstart, you will have a tremendous impact on this critical team. Someone that is successful in this role will be a ‘Go Getter’ by partnering in change, re-defining policies and improving practices. You’ll develop relationships of trust within the organization so that your role is a value add for the business unit. Your relevant skills and expertise will be an integral part of the discussion when addressing ways to further enhance the Compliance Management Systems and programs at Upstart. If you have previous compliance management experience and share our passion for consumer protection this could be the role for you.

Position Location - This role is available in the following locations: Remote

Time Zone Requirements - This team operates on the East/West Coast time zones. 

Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. This  team meets once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Coordinate with operations and product teams to design new controls and enhance existing controls.
• Work with business stakeholders to craft compliance guidance, procedures and job aids that comply with regulations and implemented policies.
• Partner with operations teams to drive efficiency, identify opportunities to improve processes, and build remediation plans where appropriate to resolve issues.
• Review third party vendor engagements for compliance with policies and procedures.
• Develop and deliver role based training to servicing teams.
• Monitor servicing activities for regulatory risks, develop Compliance KRIs, and report potential risks to senior management.
• Support organizational change management by acting as an internal project manager for the compliance team on strategic initiatives.

What we’re looking for: 

• Minimum qualifications:
  • Bachelor’s degree or equivalent practical experience
  • 5+ years of experience in secured and unsecured loan servicing compliance, risk management or regulatory law
• Preferred qualifications:
  • A deep understanding of federal and state consumer lending rules regulations (e.g., FDCPA, FCRA, EFTA, UDAAP, SCRA, TILA, Reg X, TCPA, NACHA, PCI DSS)
  • Superior communication, organization, project management, and interpersonal skills with demonstrated decision-making capability while dealing with competing interests 
  • Self-starter mentality with the ability to work well under pressure and a strong sense of personal accountability and ownership 
  • Strong commitment to ethics and exercises good judgment
  • Adaptable and flexible to changing priorities and situations
  • Flexibility and willingness to learn and take on new evolving responsibilities
  • JD, CRCM, or other Compliance Certifications a plus

What you'll love: 

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart 
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave  
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

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