Community Programs Manager

Description
About the Role
We're looking for a Community Programs Manager to architect and scale NinjaOne's peer group and community engagement programs. You'll own the strategic direction of our partner communities - from designing peer group frameworks and recruiting thought leaders, to curating the knowledge and content partners need most. Reporting to the Head of MSP Partnerships, this role blends facilitation, program strategy, and content leadership. You'll collaborate across internal teams and with external experts to create meaningful, measurable community impact - driving expansion revenue, competitive displacement, and partner loyalty.
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, & WA. Travel Requirement: up to 40% representing NinjaOne at key industry events, product launches, and customer engagements.
What You'll Be Doing
Peer Group Strategy & Facilitation

• Design, launch, and scale peer groups segmented by ICP and maturity

• Launch and facilitate up to 15 NinjaOne peer groups by the end of 2026, including registration, agendas, and consistent engagement

• Recruit, onboard, and facilitate both virtual and in-person cohorts with meaningful discussions and accountability check-ins

• Develop agendas, frameworks, and playbooks that promote tangible business outcomes for MSPs

Partner Portal & Content Curation Leadership

• Work with Community and MSP Partnerships to define the strategic direction of the Partner Portal content

• Identify key partner needs to grow, sell, and succeed through curated playbooks, frameworks, scripts, and benchmarks

• Source and manage content creators-both internal teams (Product, Sales, Enablement, Marketing) and external experts (consultants, MSP executives, analysts)

• Ensure content remains current, relevant, and aligned with NinjaOne's partner growth philosophy

Thought Leadership & Speaker Management for Peer Group Events

• Source, vet, and manage 20-30 annual speakers, including MSP CEOs, private equity leaders, and subject matter experts

• Collaborate with each speaker to design sessions aligned with community objectives and partner needs

• Integrate event takeaways, recordings, and materials back into the Partner Portal and peer group library

Program Growth & Measurement

• Track engagement, satisfaction, and community-driven pipeline performance

• Deliver quarterly impact reports tied to upsell, cross-sell, and competitive conversion metrics

• Expand the community into new partner segments and geographic regions

• Build and maintain strong relationships with peer group members

• Partner with the broader team to identify and train facilitators for future peer groups

Cross-Functional Collaboration

• Collaborate with Product, Marketing, Enablement, and Sales Engineering on content priorities and community alignment

• Partner closely with the Community Coordinator for flawless execution, reporting, and delivery

• Ensure community insights inform and influence broader company initiatives

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  Other duties as needed

About You

• 5+ years of experience in partner programs, community management, or channel enablement within a B2B SaaS or MSP environment

• Proven ability to build and scale structured peer groups, partner boards, or professional communities that drive engagement and measurable business value

• Strong understanding of channel ecosystems, community engagement, and enablement best practices

• Skilled facilitator and relationship-builder; confident engaging executives and leading meaningful discussions

• Experience defining content strategies and collaborating with internal teams and external creators

• Strong Salesforce literacy with the ability to interpret and communicate key reporting insights

• Exceptional communication, storytelling, and project leadership skills

• Highly organized and detail-oriented; capable of managing multiple concurrent initiatives and events

• Proficiency with CRM and productivity tools

• Willingness to travel for peer groups, conclaves, and NinjaOne's user conference (8-10 trips per year)

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $90,000 to $126,000 per year with On Target Earnings of $150,000 to $210,000 per year.
For roles based in New York, the base salary hiring range for this position is $ 90 ,000 to $ 126 ,000 per year with On Target Earnings of $ 15 0,000 to $ 21 0,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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