Community Marketing and Enrollment Specialist

Harbor Health operates two Elder Service Plan Programs of All-Inclusive Care for the Elderly, a program that allows frail elders to remain living in their homes and communities.  Our Elder Service Plan has two medical and day centers in Mattapan and Brockton, MA and cares for more than 580 participants. We are currently seeking a Community Marketing and Enrollment Specialist to join our team based out of Brockton location. 

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! 

Role:

The Community Marketing and Enrollment Specialist successfully guides elders and their caregivers through the Harbor Health Elder Service Plan enrollment process to increase overall enrollment in the program. The Marketing and Enrollment Specialist is responsible for developing and implementing effective communication strategies to overcome objectives, manage interaction with internal PACE stake holders and coordinating all enrollment activities.  

Responsibilities: 

•    Effectively manages the enrollment process to meet or exceed monthly enrollment goals.
•    Utilizes established best practices heightened with critical thinking and excellent time management skills to meet enrollment goals in a timely manner.
•    Communicates, coordinates and schedules with operations staff for efficient and friendly enrollment process.
•    Coordinates and participates in all aspects of the enrollment assessment process.
•    Completes all data collection utilizing the CRM software and mandated paperwork throughout the enrollment process.
•    Participates in community outreach events and meetings to generate referrals as needed.
•    Assists with the development and execution of enrollment strategies for existing and new target markets and provides ongoing market research to contribute to the growth of the program.
•    Coordinates with Member Retention staff to ensure efficient enrollment in MassHealth.
•    Performs other related duties as assigned.

Requirements:     

• Associates Degree in Marketing, Sales, Communications, Public Relations, Public Health or related degree or equivalent experience in geriatrics, healthcare, marketing or sales 
• Minimum of 1 year of complex, long sales cycle experience, including selling over the phone or face-to-face meetings, preferably with diverse populations
• One year of client facing engagement within a social service or social work field including client goal setting, motivating clients to achieve personal goals and tracking clients progress may be substituted for 1 year of sales experience.  
• Track record of setting, achieving goals and closing multiple sales per month or account management with demonstrated in-account sales results
• Excellent interpersonal, written and verbal communication skills, detail oriented with excellent time management skills
• Ability to multi-task and work independently
• Must be proactive, positive, driven self-starter who strives for results while demonstrating superior organizational and follow-up skills
• Demonstrates good judgment, resourcefulness, flexibility and problem solving to achieve desired results
• Proficiency with Office 365 required, including Word, Excel, Outlook and Teams, experience with CRM software preferred
• Must be able to to travel in a timely manner to other sites and locations for meetings and presentations and to work non-standard hours when needed
• Bilingual ability desired: Cape Verdean, Haitian Creole, Portuguese, Vietnamese, Mandarin or Cantonese preferred
• Social work or CNA experience preferred
• Demonstrated ability to learn and utilize multiple software programs including CRM, Project Management, Office Suite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. 

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.