Community Experience Manager

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

ABOUT US:
The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with nearly 800 healthcare organizations in the US, Canada, UK, Ireland, Australia and New Zealand conducting Schwartz Rounds®. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partners, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver wellbeing and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy -- with funds coming from individual, corporate and foundation donors -- and 50% by earned revenue from our programs. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.
ABOUT YOU:
You love project management and communications. You have experience planning and moving projects forward rather than just reacting. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of a nonprofit organization that is creating a better healthcare world.

 

ABOUT THE WORK: 
The Community Experience Manager is responsible for managing program and partner engagement activities and communications. This position works closely with the Operations, Programs and Communications Teams, collaborates with the Chief Clinical Officer, and reports to the Senior Director of Operations.

Programs and Research

• In partnership with the Chief Clinical Officer as producer and project manager of Compassion in Action webinars including coordinating communications and technical support
• Project manager for partner appreciation activities/anniversaries, events, and communications
• Project manager for recognition programs including the Schwartz Compassionate Caregivers of the Year® Award
• Oversees elements of partner convenings
• Provides support for research groups and the distribution and tracking of the research toolkits
• Supports and manages program-related projects as needed

Partnership Support

• Support ongoing activities with like-minded Schwartz Center partner organizations who share a commitment to our work

Communications

• Responsible for the first draft of all executive summaries of webinars and thought leadership events
• Liaison with creative agency for all partner materials
• Manages the Program Resources website including new content and updates
• Produces the monthly community newsletters
• Coordinates and drafts written communication to partners
• Social media support for recognition programs, webinars and additional programs as needed.

Team Support

• Supervises interns and volunteers who assist with program team related projects
• Provides event support as needed
• Assists with special projects as assigned
• Serves as backup for operations team members as needed

 

WE'RE A GOOD FIT IF YOU HAVE: 

• BA/BS and a minimum of 5-7 years relevant experience.
• Experience in a health-related field preferred.

• A customer-service approach to serving partners and colleagues.
• Experience managing projects through their lifecycle
• Good communication skills. 
• Strong organizational skills, detail-oriented, and efficient.
• Salesforce or other database experience preferred.
• Comfortable with technology
• Strong commitment to quality work, customer service, and high productivity.
• Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
• Ability to think critically and creatively.
• Flexibility to handle multiple tasks at once.
• Skills to manage up and across.
• Comfortable working within the guidelines of a larger institution.
• High degree of initiative and independent judgment.
• Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with partners and prospects in person, by phone, and through written correspondence.
• Ability to work under pressure.
• Desire to be a part of an organization that is creating a better healthcare world. 

For a deeper look at our vision and team, read more here. 

 

Remote

 

399 Revolution Drive

 

40

 

Regular

 

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework