Communications Specialist

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

We're looking for a versatile and highly capable Communications Specialist to join our dynamic team. You'll play a crucial role in shaping how our story is told, both inside and outside our organization.

If you're a naturally curious individual with a passion for marketing and storytelling, eager to learn and grow in a fast-paced environment, this is the perfect opportunity for you. This role is an ideal fit for someone with a few years of experience ready to take on more responsibility and make a significant impact.

While this is a remote-first, US-based role, this team member will be required to join their team in the Boston office approximately twice per month for meaningful face-to-face interactions.

In this role you will:

• Craft compelling content for a variety of internal and external communication channels, ensuring messages resonate with specific audiences and achieve desired objectives. You'll report to the Manager of Internal Communications for internal-focused content and collaborate closely with the Senior Manager of Marketing on external communications.

• Collaborate closely with internal stakeholders and our design team to bring our brand voice and visuals to life across all communication touchpoints, both internally and externally.

• Support internal communications, including:

  • Drafting and distributing company-wide emails, Slack announcements, and content for internal platforms like company-wide meetings and our information Hub.

  • Organizing information, measuring results, and ensuring timely content delivery consistent with our internal voice.

  • Showcasing company wins and successes through engaging internal communications, collaborating cross-functionally to highlight key achievements of stakeholders and departments.

  • Supporting internal, employee events to support information sharing.

• Support external communications, including:

  • Taking the lead on our social media content calendar, including crafting all content, and collaborating closely with our in-house designer to create impactful visuals, ensuring timely delivery and measuring performance.

  • Monitoring and maintaining all Forward digital channels, including company websites and online profiles, to confirm everything is operating as expected and updated when needed.

  • Supporting Forward’s award strategy by supporting award application development and execution.

• Assisting with various marketing and communication projects and logistical needs as they arise, demonstrating flexibility and a hands-on, proactive approach

• 3+ years of experience in communications, marketing, or a related field.

• Exceptional writing and editing skills are a must, with the ability to craft clear, concise, and engaging copy for diverse audiences and channels. Please be prepared to share writing samples/clips.

• Experience with Google Slides, Keynote, Prezi, or similar.

• Proven experience in content development for platforms such as email, social media, and web.

• Experience working in either an agency or in-house marketing environment is highly desirable.

• Familiarity with both B2B and B2C communication strategies is a plus.

• A Bachelor's degree preferred in Communications, Marketing, Journalism, or a related field.

• A genuine passion for marketing and storytelling, with an understanding of how to tailor messages to influence audience behavior.

• A strong attention to detail, with proven ability in copyediting and proofreading to deliver error-free deliverables.

• Strong cross-functional collaboration skills and a proactive, can-do attitude.

• Spanish-speaking proficiency

• Experience working directly with graphic designers on creative projects

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $3.7 billion in funding to more than 75,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

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