Commercial Real Estate Operations Manager- Community Development Portfolio Servicing

Job Description
Join our dynamic team as an Operations Manager and make a significant impact in the world of commercial real estate lending. This role offers a unique opportunity for career growth and development, allowing you to leverage your skills in loan servicing and team leadership. Be part of a company that values diversity, inclusion, and professional excellence.
As an Operations Manager within the Disbursement and Loan Servicing team, you will oversee the life of loan servicing for a diverse portfolio of community development projects. You will play a crucial role in ensuring that loans are administered in accordance with agreements and policies, contributing to the success of our clients and the wider community. Your leadership will foster a collaborative and inclusive team culture, driving efficiency and innovation in our operations.
The Disbursement and Loan Servicing team is integral to our Commercial Bank Operations, servicing construction and term loans for commercial and multi-family properties. Your expertise in affordable housing lending and strategic thinking will support our mission to deliver exceptional service and solutions to our clients. Join us in shaping the future of community development financing.
Job Responsibilities:

• Manage and update the loan disbursement program for portfolio activities.
• Verify and approve daily transactions on an exception basis.
• Coordinate and assign new loan originations.
• Mentor, train, and assist team members.
• Monitor monthly management reports and participate in committee meetings.
• Assist in creating and implementing departmental procedures.
• Identify process improvements and conduct QA/QC reviews.
• Prepare and deliver performance reviews, setting clear expectations.
• Conduct team and one-on-one meetings monthly.
• Prioritize diversity and inclusion initiatives.
• Collaborate with team members to set and pursue career goals.

Required Qualifications, Capabilities, and Skills:

• Knowledge of affordable housing lending.
• Five years of leadership success in a servicing/operations environment.
• Thorough knowledge of bank policies, loan structures, and risk management.
• Advanced analytical, problem-solving, and strategic thinking skills.
• Excellent oral and written communication skills.
• Ability to explain business processes and provide leadership.
• Excellent time management and multitasking abilities.
• Ability to prioritize, meet deadlines, and interpret complex loan documents.
• Experience in coaching and developing a diverse staff.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor's degree or professional certification.
• Background in construction lending or CRE operations
• Ability to handle difficult situations professionally.
• Experience in project accounting and legal documentation interpretation.
• Strong interpersonal skills, including listening, influencing, and conflict resolution.

This role requires going into the office 5 days a week
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
This position is not eligible for H1B or Sponsorship
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.