Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
JOB TITLE: Commercial Programs Manager, Product Operations
Position Summary:
We are seeking a Manager of Product Operations – Commercial Programs to own the management of programs that sit at the intersection of product and commercial teams. This role ensures that product commitments made during the sales and contracting process are realistic, centrally tracked, and delivered on time — while also taking on broader program management work across product operations as priorities evolve.
You'll serve as the connective tissue between commercial and product organizations, bringing structure, visibility, and accountability to high-stakes programs with direct impact on customer retention and revenue. The ideal candidate is a skilled program manager and cross-functional influencer who can operate with credibility across senior stakeholders, drive outcomes without direct authority, and flex across different types of work as the team's needs shift.
About the Team:
Featured by Gartner and in Melissa Perri's groundbreaking book Product Operations: How Successful Companies Build Better Products at Scale, this team plays a critical role in governing over 260 scrum teams delivering features to more than 10,000 customers—advancing athenahealth's vision of a thriving healthcare ecosystem. We lead cross-functional ceremonies, craft clear and compelling narratives, and ensure internal and external stakeholders are aligned on the value and direction of our product investments. Our mission is to amplify the impact of our R&D efforts by making the roadmap visible, understandable, and inspiring. We thrive on collaboration, clarity, and a shared commitment to improving healthcare.
Essential Job Responsibilities:
Manage programs that connect product and commercial teams, ensuring alignment between business commitments and product delivery
Build and maintain centralized tracking and reporting across active programs, with clear status visibility and risk flagging for senior stakeholders
Partner with commercial teams early in the contracting and sales process to ensure commitments are realistic and properly resourced
Coordinate across product, sales, onboarding, and customer organizations to drive on-time delivery and resolve escalations
Build relationships and operating with credibility across senior stakeholders in multiple functions
Take on additional program management initiatives across product operations as priorities evolve, bringing consistent rigor and cross-functional coordination to a range of work
Additional Job Responsibilities:
Own programs with direct, measurable impact on customer retention and revenue
Operate at the intersection of product and commercial organizations with high visibility to senior leadership
You'll have broad exposure across Product Management, with the opportunity to contribute to a variety of programs
You'll be building something — this is an emerging function with real opportunity to grow and influence
Expected Education & Experience:
Bachelor's degree required
7+ years of professional experience in program management, product operations, or a related field
Demonstrated ability to manage complex, cross-functional programs with multiple senior stakeholders
Strong cross-functional influence with excellent communication skills across different audiences and organizational levels
Experience working at the intersection of product and commercial teams, preferably in healthcare or B2B SaaS
Highly organized with strong attention to detail and a track record of bringing structure to ambiguous environments
Comfortable operating independently and making sound judgment calls without close supervision
Travel 10% - annual offsites (conferences, customer events, etc.)
Expected Compensation
$121,000 - $205,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
athenahealth Boston, Massachusetts, USA Office
80 Guest Street, Boston, MA, United States, 02135
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