Jobs at athenahealth

Lead multiple client engagements to improve revenue cycle performance using data-driven analysis, manage vendors, mitigate risks, and present outcomes to client leadership. Drive operational improvements across AR, denials, charge lag, and collections, integrate AI tools into workflows, and support SOPs, training, and cross-functional initiatives to ensure high-quality delivery and client satisfaction.

The Training Architect Manager designs virtual training experiences, collaborates cross-functionally to enable customer success, and oversees diverse training projects.

The Product Marketing Manager at epocrates will manage go-to-market strategies and positioning for healthcare products, ensuring alignment with audience needs and driving engagement through effective communication and collaboration with cross-functional teams.

Lead and coordinate major incident response for cloud/SaaS services: analyze historical incidents, identify trends and workarounds, document incident details, communicate findings to stakeholders and senior management, and restore impacted services while managing business risk.

Lead onboarding for athenaOne implementations, focusing on outcome-based go-live success, consultative customer engagement, team leadership, operational rigor, and embedding AI/automation to accelerate adoption and stabilize revenue cycle and clinical workflows.

The Project Manager will oversee Salesforce initiatives, manage cross-functional project execution, and drive business outcomes through analytical insights and strong collaboration.

Prepare and automate U.S. tax compliance, property tax, business licenses, and support tax controversies. Maintain tax calendar, reconcile accounts, respond to government notices, conduct tax research, ensure SOX compliance, support R&D, transfer pricing and other tax projects, and participate in process automation and training initiatives.

Lead partner marketing activation for alliance solutions: build GTM plans, execute integrated campaigns, enable Sales and Customer Success, manage co-marketing programs, measure adoption and pipeline impact, and drive cross-functional alignment to grow partner-solution adoption.

Lead indirect category sourcing using spend analysis to develop actionable category plans; run RFx events; negotiate contracts; manage vendor relationships and performance metrics; support procurement tool adoption and continuous improvement; report procurement metrics to leadership.

The Procurement Manager develops sourcing strategies, manages vendor relationships, leads RFPs, analyzes market data, and drives procurement efficiencies.

Lead UX Designer will define, design, and test scalable web workflows for claim preparation, submission, and resolution. Lead user research, synthesize findings, create wireframes/prototypes, drive cross-functional alignment, apply AI tools for design, mentor junior designers, and influence product roadmaps within an agile environment.

Generate qualified sales opportunities through outbound phone, email, and online outreach. Qualify prospects, maintain records in Salesforce, collaborate with Sales and Marketing, use AI-enabled tools to personalize outreach, and meet pipeline and outreach goals. Hybrid role requiring in-office presence and participation in training and team initiatives.

Lead and execute the Quest to SGS upskilling program and Inside Sales onboarding. Facilitate skill-based sessions, teachbacks, mock demos, and certifications. Provide direct feedback to reps, identify skill gaps, track program effectiveness, and support scheduling and reporting. Partner with CSOE and sales leadership to align readiness expectations and continuously refine curriculum using data and AI tools to improve seller performance.

The Accounting Manager oversees general ledger activities, ensuring accurate financial reporting, managing teams, improving processes, and communicating accounting matters effectively.

Support inside sales readiness by owning new-hire technology onboarding, maintaining platform training content, tracking adoption, and delivering in-role coaching and upskilling. Manage LMS assignments, create job aids and call libraries, coordinate cross-functional enablement activities, and surface readiness and adoption insights to managers to improve rep proficiency and progression.

The Coding Denials Management Associate diagnoses and resolves claim denials, analyzes trends, and develops workflow improvements, collaborating closely with various teams to enhance service effectiveness.

The Director, Commercial Lead will manage pharmaceutical accounts, drive revenue growth, foster partnerships, and lead strategic media initiatives within the healthcare ecosystem.

The Senior Market Leader will drive sales for epocrates advertising solutions by managing client relationships, developing strategic plans, and optimizing ad performance. Responsibilities include leading the sales process, managing RFPs, and collaborating with clients and internal teams to enhance campaign effectiveness.

The Senior Manager will lead product market strategy for the Collector product line, focusing on growth initiatives and cross-functional collaboration to shape product direction and go-to-market plans.

Lead product strategy and roadmap for Customer Success AI and workflow automation. Drive build-vs-buy decisions, partner cross-functionally to deliver scalable AI-enabled support, intelligent routing, and operational transformation. Own discovery, execution, executive communication, and measurable improvements in customer experience and operational efficiency.