Jobs at athenahealth

Design, develop, deploy, and optimize machine learning models and production services for healthcare products. Build data pipelines, feature workflows, and training datasets; apply testing, validation, MLOps, cloud infrastructure, and monitoring practices. Collaborate with technical and non-technical stakeholders, improve model performance, develop reusable tools and frameworks, evaluate emerging AI technologies, support incident remediation, and provide technical guidance. The role requires production machine learning experience and proficiency in Python, SQL, and Unix environments.

Leads strategy, roadmap, prioritization, and execution for a shared AI and ML platform. Oversees MLOps, LLM lifecycle management, model evaluation, infrastructure capacity, cost management, observability, and operational readiness. Partners with engineering, finance, infrastructure, vendors, and internal product teams to translate developer needs into platform priorities, manage tradeoffs, improve adoption, and communicate outcomes to executive stakeholders.

Principal UX Researcher leading strategic discovery, concept evaluation, experience measurement, and onsite clinician research for mobile healthcare products. The role defines research methods, synthesizes findings, informs product and design strategy, facilitates workshops, and partners with multidisciplinary teams. It also advances research practices, coaches stakeholders, and evaluates AI tools for research workflows. The position is hybrid in Boston and requires domestic travel several times annually.

Leads athenahealth’s specialty commercial strategy, including market expansion, go-to-market execution, product direction, partnerships, customer acquisition, and revenue growth. Aligns cross-functional teams across product, sales, marketing, finance, analytics, operations, and customer success. Oversees business performance, financial modeling, competitive analysis, long-range planning, and potential partnerships or acquisitions. Represents the specialty initiative with executives, customers, and industry stakeholders while applying AI-enabled tools to improve commercial decision-making.

Lead product strategy and execution for clinical ordering workflows within a healthcare technology portfolio. Own roadmaps, prioritization, Scrum product ownership, requirements, experimentation, metrics, AI-enabled capabilities, and responsible rollout. Partner with Engineering, UX, Analytics, Patient Safety, Sales, Customer Success, and Product Marketing to improve provider workflows, order submission, and closed-loop management. Communicate outcomes and risks to senior leaders while supporting product management practice improvement.

Design, develop, test, deploy, monitor, and support scalable full-stack software for specialty healthcare workflows. Own features across the software development lifecycle, build frontend and backend systems, APIs, data integrations, and cloud infrastructure, and maintain automated tests. Collaborate with product and engineering teams, develop clinical workflow expertise, mentor engineers, and responsibly use AI-assisted tools for development, testing, debugging, and documentation.

Provides strategic administrative and operational support to the Chief Customer Officer and a Vice President. Responsibilities include complex calendar management, leadership meeting coordination, executive briefings, action-item tracking, travel and expense administration, confidential communications, event coordination, and process improvement. The role uses AI, automation, and productivity tools to streamline workflows and improve organizational effectiveness across Customer Success.

Manage full-cycle sales to small physician practices, including prospecting, product demonstrations, pipeline management, forecasting, contracting, and closing. Maintain quota and KPI performance while developing athenahealth sales skills through certification milestones. Use Salesforce and internal resources to generate leads, communicate value, and support new-logo growth. The role requires quarterly travel and strong organizational, presentation, communication, and business-development abilities.

Generates and qualifies enterprise sales opportunities for healthcare organizations through consultative prospecting, research, outreach, and relationship building. Partners with Enterprise Sales Executives to develop territory strategies, engage stakeholders, maintain Salesforce records, and advance qualified opportunities through the pipeline. Uses marketing programs, events, CRM technology, AI-enabled tools, and market insights to support pipeline growth and sales effectiveness.

Lead application security strategy and DevSecOps implementation across engineering teams. Own application security capabilities, including SAST, SCA, DAST, API security testing, vulnerability management, and CI/CD controls. Lead API security discovery, testing, onboarding, findings routing, and operational readiness. Partner with product, engineering, DevOps, infrastructure, IAM, and enterprise security teams to identify architectural weaknesses, improve SDLC adoption, automate abuse-case coverage, and operate hardened platforms.

Supports product managers and cross-functional teams in delivering clinical and value-based care features from ideation through release. Responsibilities include portfolio analysis, dependency coordination, alpha and beta readiness, outcome measurement, governance, AI-enabled productivity, process improvement, and leadership decision support. The role helps improve product operating practices across the athenaOne portfolio while applying healthcare technology, clinical workflow, analytics, agile, and AI expertise.

Lead UX design for healthcare EHR and practice management products. Responsibilities include user research, UX strategy, interaction design, wireframing, prototyping, stakeholder presentations, agile collaboration with product and engineering, design system adoption, process improvement, and mentoring junior designers. The role requires simplifying complex clinical and operational workflows in a regulated environment and includes 20% annual travel.

Design user experiences for healthcare EHR and practice management products. Responsibilities include framing user problems, creating wireframes and prototypes, conducting qualitative and quantitative research, evaluating workflows, collaborating with product and engineering, presenting design decisions, supporting client engagements, and applying AI tools to ideation and prototyping. The role also mentors junior designers and contributes to design standards and process improvements.

Lead indirect category sourcing using spend analysis to develop actionable category plans; run RFx events; negotiate contracts; manage vendor relationships and performance metrics; support procurement tool adoption and continuous improvement; report procurement metrics to leadership.

Manage product strategy and roadmap for healthcare revenue cycle and EDI workflows. Translate customer, operational, technical, regulatory, and market insights into prioritized requirements, acceptance criteria, delivery plans, and measurable outcomes. Partner with engineering, architecture, operations, implementation, support, and commercial teams to manage integrations, dependencies, reliability, compliance, and release readiness. Analyze transaction data, workflow performance, support trends, and customer feedback to identify improvements, while facilitating Agile delivery and customer engagement.

Design, build, test, and maintain scalable backend services supporting athenaCollector’s billing, claims, and revenue cycle management workflows. Collaborate with product, design, QA, SRE, and engineering teams; participate in code reviews, Agile ceremonies, technical planning, and mentoring. Support cloud deployment, infrastructure automation, observability, troubleshooting, and AI-assisted development while contributing to secure, reliable healthcare software and LLM-enabled features.

Design and develop full-stack software for healthcare revenue cycle management, including React frontends, Java and Spring Boot backend services, SQL data models, and AWS containerized deployments. Improve scalability, reliability, observability, and operational readiness; troubleshoot production issues; participate in architecture, documentation, on-call support, and incident response; mentor junior engineers; and explore AI capabilities in engineering workflows and product features.

Generate qualified sales opportunities by outbound prospecting (phone, email, online) to healthcare organizations, qualify needs, maintain Salesforce records, and hand off leads to Sales Executives. Collaborate with Sales, Marketing, and operations, use AI-enabled and sales engagement tools to personalize outreach, meet pipeline targets, and participate in training and team initiatives.

Lead product strategy and execution for electronic transactions, payer connectivity, and practice configuration within athenaCollector. Define roadmaps, drive discovery, set success metrics, use quantitative and qualitative data to prioritize work, coordinate cross-functional delivery, support launches, and apply AI/tools to improve automation and efficiency. Mentor PMs and present product direction to stakeholders.

Lead a remote US team that builds and operates ETL and migration processes to move legacy EHR data into athenahealth. Oversee Python-based tooling, define source-to-target mappings, ensure HL7/FHIR interoperability and EHI export compliance, drive data quality, automation, documentation, stakeholder alignment, and coach engineers.