Leads client-facing commercial payments transformation initiatives across banking and capital markets. Advises on operating model changes, process redesign, controls, money movement, servicing, reconciliation, and operational efficiency. Directs complex workplans, analyzes performance metrics, coordinates cross-functional teams, translates requirements into scalable solutions, validates deliverables with stakeholders, presents recommendations to senior leaders, and coaches team members through ambiguous transformation engagements.
The Opportunity
As a Commercial Payments Transformation Sr Manager you will lead client-facing work focused on optimizing commercial payments operations, shaping transformation approaches, and guiding process redesign across money movement, servicing, controls, and settlement activities within our Advisory practice. As a Senior Manager you will leverage influence, sound judgment, and specialized skills to advise clients on operational strategy, direct complex work through ambiguity, and coach teams through changing priorities while maintaining operational excellence and clear communication. In this role at PwC, you will analyze client needs, develop operational solutions, and provide recommendations that help improve productivity, streamline processes, and support business performance in banking and capital markets environments.
Responsibilities
- Leading commercial payments transformation initiatives that improve operational efficiency, reduce process friction, and modernize money movement, loan servicing, and reconciliation activities
- Advising clients on operating model changes, process redesign, and control enhancements across payments and lending operations
- Shaping project approaches, workplans, and issue resolution paths for complex transformation efforts spanning multiple business functions
- Analyzing payment flows, service delivery models, and operational performance metrics to identify gaps, risks, and improvement opportunities
- Coordinating cross-functional teams in the design and implementation of process improvements, digital tooling, and data-driven operating solutions
- Translating business requirements into practical recommendations that support scalable operations and reduce operational risk
- Validating deliverables with client stakeholders, incorporating feedback, and refining solutions to align with business priorities
- Coaching team members through complex workstreams, balancing quality, timeline, and stakeholder expectations
- Presenting clear updates, findings, and recommendations to senior client leaders and internal decision makers
- Modeling professional and technical standards while driving consistent progress across multiple concurrent engagements
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance
- Bringing payments transformation experience in banking environments
- Applying systems thinking to improve operational processes and controls
- Crafting client-ready messages that connect strategy and execution
- Coaching teams through ambiguity and complex delivery challenges
- Using data and metrics to validate outcomes and prioritize actions
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
As a Commercial Payments Transformation Sr Manager you will lead client-facing work focused on optimizing commercial payments operations, shaping transformation approaches, and guiding process redesign across money movement, servicing, controls, and settlement activities within our Advisory practice. As a Senior Manager you will leverage influence, sound judgment, and specialized skills to advise clients on operational strategy, direct complex work through ambiguity, and coach teams through changing priorities while maintaining operational excellence and clear communication. In this role at PwC, you will analyze client needs, develop operational solutions, and provide recommendations that help improve productivity, streamline processes, and support business performance in banking and capital markets environments.
Responsibilities
- Leading commercial payments transformation initiatives that improve operational efficiency, reduce process friction, and modernize money movement, loan servicing, and reconciliation activities
- Advising clients on operating model changes, process redesign, and control enhancements across payments and lending operations
- Shaping project approaches, workplans, and issue resolution paths for complex transformation efforts spanning multiple business functions
- Analyzing payment flows, service delivery models, and operational performance metrics to identify gaps, risks, and improvement opportunities
- Coordinating cross-functional teams in the design and implementation of process improvements, digital tooling, and data-driven operating solutions
- Translating business requirements into practical recommendations that support scalable operations and reduce operational risk
- Validating deliverables with client stakeholders, incorporating feedback, and refining solutions to align with business priorities
- Coaching team members through complex workstreams, balancing quality, timeline, and stakeholder expectations
- Presenting clear updates, findings, and recommendations to senior client leaders and internal decision makers
- Modeling professional and technical standards while driving consistent progress across multiple concurrent engagements
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance
- Bringing payments transformation experience in banking environments
- Applying systems thinking to improve operational processes and controls
- Crafting client-ready messages that connect strategy and execution
- Coaching teams through ambiguity and complex delivery challenges
- Using data and metrics to validate outcomes and prioritize actions
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
PwC Boston, Massachusetts, USA Office
101 Seaport Boulevard, Boston, MA, United States, 02210
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