Cloud Success Content Development Manager

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the team

This role sits within the Global training organization, we produce content for all
instructor led one-to-many customer enablement opportunities. You will play a key part in empowering Salesforce customers through clear, effective, and scalable learning experiences. In this role, you will own meaningful content development projects from scoping through delivery, sharpen your product expertise, and set the bar for learning content quality across the team. If you are energized by making complex technology accessible and love seeing your work directly impact how customers succeed, this is your opportunity to do that at scale.

What You'll Actually Be Doing

• Lead the development of multi-modal learning content projects, including presentations, guides, hands-on training, assessments, event content, and video-based training, from scoping through delivery.
• Develop and maintain deep subject matter expertise on Salesforce products and translate complex concepts into simple, accessible, and effective learning content for our customers.
• Drive collaboration with content strategists, product managers, subject matter experts, and stakeholders to ensure technical accuracy, relevance, and strategic alignment.
• Lead content maintenance efforts and ensure timely updates in response to product releases.
• Define, uphold, and advance quality standards for all learning deliverables, serving as a quality bar raiser for the team.
• Actively leverage AI tools to optimize content development workflows, enhance content quality, and drive efficiency, and help establish best practices for AI-assisted content development across the team.

You Are Our Person If...

• You have 6+ years of experience in a role requiring deep product knowledge (e.g., Technical Consultant, Solutions Engineer, Customer Success Manager, Support Engineer, Product Support, Salesforce Administrator) with a demonstrated track record of teaching, training, or enabling others, OR 6+ years of experience in curriculum development, instructional design, or technical content creation.
• You have demonstrated ability to lead content development projects, managing scope, timelines, and cross-functional stakeholders.
• You have a passion for technology and a talent for explaining complex concepts in a clear, accessible manner.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• You have excellence in written and verbal communication, with strong organizational and project management skills and the ability to manage multiple priorities and deliverables.
• You have experience using AI tools to enhance work processes and content development workflows.

Even Better If...

• You have direct experience with Salesforce products and technologies.
• You have experience with AI-assisted content development tools and workflows (e.g., using generative AI for content drafting, research, or localization).
• You have experience creating and leading educational content (e.g., writing knowledge base articles, recording short tutorials, leading training sessions, presenting at user groups or conferences).
• You have a solid understanding of adult learning principles and instructional design methodologies.
• You have a background in technical writing or software documentation.
• You have knowledge of Agile methodologies and experience with learning management systems and content development tools.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.