Provide Tier II/Tier III production support for GEOMAP cloud-hosted applications: monitor system health, troubleshoot incidents, perform root-cause analysis, support releases/CI-CD deployments, maintain runbooks, coordinate across engineering/help desk/government teams, and ensure security/compliance in a DoD environment.
The Cloud Production Support Engineer will provide operational support, sustainment, troubleshooting, and release support for the GEOMAP platform in a secure cloud environment. This role is responsible for maintaining production stability, monitoring system health, resolving incidents, supporting deployments, and working across development, testing, database, and help desk teams to ensure reliable delivery of mission-critical geospatial capabilities to Air Force users.
*This position is contingent based upon contract award.*
Responsibilities
- Provide production support for GEOMAP applications and services hosted in cloud environments.
- Monitor application, infrastructure, and service performance to identify issues and maintain system availability.
- Troubleshoot production incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
- Support software releases, patches, upgrades, and hotfix deployments in coordination with DevSecOps and engineering teams.
- Analyze logs, system alerts, ticket trends, and operational metrics to identify risks and recommend improvements.
- Coordinate with Help Desk, software engineers, database engineers, testers, and government stakeholders to resolve operational issues.
- Support Tier II/Tier III incident resolution and escalation activities for application, cloud, and environment-related issues.
- Maintain system documentation, operational procedures, runbooks, and support records.
- Assist with configuration management, environment validation, and release readiness activities.
- Support compliance with security requirements, access controls, vulnerability remediation, and DevSecOps best practices.
- Participate in continuous improvement efforts to enhance system reliability, operational efficiency, and user support outcomes.
- Support troubleshooting across containerized services, cloud-hosted components, and integrated data workflows as needed.
- Performs other related duties as assigned.
Qualifications
- Active Secret clearance required.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field. Relevant experience may be substituted for education where appropriate.
- 5+ years of experience supporting production IT systems, cloud-hosted applications, or enterprise software environments.
- Experience supporting cloud environments such as AWS, including system monitoring, incident response, and operational troubleshooting.
- Experience with Linux administration, scripting, and troubleshooting application or infrastructure issues in production environments.
- Experience supporting CI/CD pipelines, deployments, release validation, and operational sustainment in an Agile/DevSecOps environment.
- Familiarity with containerized environments and orchestration platforms such as Kubernetes.
- Experience with ticketing, issue tracking, and collaboration tools such as Jira and Confluence.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work effectively across cross-functional teams in a fast-paced DoD mission environment.
Preferred
- Experience supporting DoD cloud environments, including AWS Cloud One or similarly secured enterprise cloud platforms.
- Experience supporting geospatial or Esri-based applications, including ArcGIS Enterprise or related technologies.
- Familiarity with application performance monitoring, log aggregation, and automated alerting tools.
- Experience with RMF, STIG compliance, vulnerability remediation, and secure system hardening practices.
- Understanding of production support processes such as incident management, problem management, and change management.
About Us
Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.
Diné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.
Benefits
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.
Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.
EEO Statement
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E-Verify.
Similar Jobs
Information Technology
Manages technology projects from scope validation through delivery, overseeing schedules, budgets, resources, risks, quality, procurement, documentation, and client communication. Partners with engineers, sales, customers, and third-party consultants across multiple technology stacks. Leads cross-functional teams, negotiates scope and change, ensures profitability and stakeholder satisfaction, supports presales opportunities, and mentors associate project managers. Requires strong communication, project management methodology knowledge, and the ability to manage complex projects in professional services.
Top Skills:
AICloudInfrastructureKanbanMS OfficeMicrosoft ProjectScrumSecurityWaterfall
Computer Vision • Digital Media • Kids + Family • Mobile • Software • Sports
Leads a cross-functional engineering team responsible for GameChanger’s basketball coverage products across iOS, Android, and backend platforms. Coaches and develops engineers, sets delivery and reliability standards, partners with Product and Design on priorities, hires talent, and contributes to engineering culture and organizational effectiveness. The role requires technical depth, architecture fluency, product judgment, and active development of AI fluency.
Top Skills:
AIAndroidBackend PlatformsiOS
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own the strategy and growth of ServiceNow’s online community ecosystem. Responsibilities include increasing participation, developing contributors and advocates, managing community health metrics, engaging employees and experts, designing gamification and recognition programs, overseeing moderation vendors, and translating community intelligence into business insights. The role partners cross-functionally with Product, Marketing, Customer Success, Developer Relations, Events, and Learning teams to improve engagement, retention, answer quality, and ecosystem sustainability.
Top Skills:
BevyHigher LogicKhoros
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
