The Clinical Operations Intern supports virtual clinical operations by troubleshooting technology issues, assisting patients with virtual appointments, and performing administrative tasks.
We are seeking a detail-oriented, highly tech-savvy intern to support our virtual clinical operations team. This role requires extensive technology troubleshooting, as you will be helping patients navigate virtual appointment platforms and resolving basic technical issues. Strong technical competence is essential for success in this position. Please note, this is an unpaid internship.
Key Responsibilities
- Check patients in for their scheduled virtual appointments and verify required information.
- Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access).
- Collect and document patient copays or outstanding balances.
- Enter clinical and administrative information into patient charts with accuracy and attention to detail.
- Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member.
- Assist with general administrative tasks to support smooth virtual clinic operations.
- Maintain patient confidentiality and adhere to HIPAA standards at all times.
Qualifications
- Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must.
- Comfort and confidence guiding patients through technology challenges multiple times per shift.
- Excellent communication and customer service abilities.
- Strong attention to detail and organizational skills.
- Comfortable learning and working within digital tools and EHR systems.
- Ability to work independently and follow established workflows.
- Professionalism, reliability, and willingness to learn.
- Interest in healthcare, clinical operations, or health administration.
- Prior experience in tech support, customer service, or administrative roles is a plus.
Preferred Qualifications:
Top Skills
Ehr Systems
Virtual Appointment Platforms
NuvoAir Boston, Massachusetts, USA Office
Our office is downtown next to PO Square - easy to get to via the T (Park St, Gov Center, South Station). We have unlimited coffee, drinks, snacks and fun perks (e.g. free kayaking). The Financial District has so many lunch places to choose from, and our office has a gym onsite for $20/month.
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