Client Training Specialist - IWMS Client Experience

The Team

Client Experience (CE) is part of the Fund and Brokerage Operations and Technology (FBOT), a division under Fidelity Institutional (FI). CE drives the service strategy for FI's client-facing businesses that serve the Fidelity Clearing & Custody (FCCS) market, which include banks and broker dealers on the National Financial (NF) platform and registered investment advisors (RIA), professional asset managers, strategic acquirers, and retirement advisors and administrators on the Institutional Wealth Services (IWS) platform. CE also provides service support for single family, multifamily and wealthy family segments of Fidelity's Family Office (FFOS) business.

We provide outstanding customer service to clients through innovation, dedication and commitment to quality! The Client Training Specialist is a high profile position responsible for delivering product, operational services, and technical training, and consultative services to Registered Investment Advisors in person or via the web. As part of this role, we assist in the development of training materials and documentation because they are considered a subject matter expert on the products and services the company offers.

• 7+ years of work experience in either a financial services or brokerage company
• Undergraduate degree required
• Travel required – approximately 15%

• Prior training experience is preferred
• Series 7 & 63 licenses required
• Excellent facilitation and presentation skills are essential
• Outstanding communication skills, organization, accuracy, and detail orientation.
• Proficiency with MS Office; specifically PowerPoint and Word
• Superior knowledge of Fidelity brokerage policy and procedures; knowledge of FCCS products and services preferred
• Ability to work independently with minimal direction

• Training Delivery - Deliver web-based, telephone-based, video-based, and/or on-site training, standard methodologies and feedback to Registered Investment Advisors on products, services, and policies and procedures to drive operational efficiencies.
• Project Management - Leads individual assignments and updates resourcing tool to allow for capacity planning and to provide status on client training
• Business Knowledge - Demonstrates ability to navigate the Custody organization through developing a network of contacts that help yield targeted results and understanding how own day-to-day work contributes to and aligns with company strategies and plans.
• Relationship Management - Demonstrates integrity & flexibility and understands roles, boundaries & mutual expectations, while establishing rapport when working with RIA Clients, Bank Trust, and Retirement Advisors and Record Keepers
• Interpersonal - Communicates clearly and appropriately with peers and business partners by articulating personal views and ideas while adjusting communication style to meet a variety of personality styles.
• Interpersonal - Cultivates relationships in and out of the department to build an informal network of people who can provide information and support needed to complete project tasks and demonstrates a dedication to team goals
• Interpersonal - Supports business decisions, raises issues when quality standards do not agree with business goals and knows when to follow and when to lead in making business decisions

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.