Assist customers by resolving issues with wireless services, promote products, and provide technical support. Maintain knowledge of pricing and assist with billing inquiries.
Company Summary
Customer Service Representative:
$15.50/hr + $0.50 language differential with opportunity to increase pay to $17.05/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!
Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!
Department Summary
Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.
Job Duties and Responsibilities
What You'll Do:
What's in it for You:
Application Process: After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview.
Skills, Experience and Requirements
Salary Ranges
Compensation: $15.50/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Customer Service Representative:
$15.50/hr + $0.50 language differential with opportunity to increase pay to $17.05/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!
Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!
Department Summary
Boost Mobile is redefining expectations with bold action and a nationwide cloud-native 5G network. We're built to disrupt and ready to lead.
Job Duties and Responsibilities
What You'll Do:
- Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
- Maintain strong knowledge of our wireless products, accessories and pricing plans
- Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
- Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
- Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base
What's in it for You:
- Career Growth: Opportunity to promote two levels within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Application Process: After completing your application, the next step is a 15-20 minute questionnaire. You'll also get a chance to watch brief videos for a realistic role preview.
Skills, Experience and Requirements
- High school diploma or GED required
- Ability to work full-time on-site
- Flexible to work shifts which can include evenings, weekends, or holidays
- Smartphone or device with active network connection
- Pre-employment screen required
- Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Salary Ranges
Compensation: $15.50/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Top Skills
Customer Service
Smartphone
Wireless Products
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
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