Bazaarvoice is gearing up for new triumphs and are on the lookout for a passionate Client Success Manager to join our stellar Contextual Commerce team! Elevate your career by supporting our Enterprise clients, where your role as a C&C Strategist will be at the forefront of creating and nurturing impactful, long-lasting professional relationships with key stakeholders.
As a Client Success Manager on our Contextual Commerce team, you will be at the heart of our mission to support Enterprise clients reap the maximum benefit from our AI-powered solution. Your focus will be on creating and growing trusting, lasting professional relationships with key stakeholders. Be part of a team that thrives on excellence and is dedicated to delivering unparalleled success for our clients.
What You'll Do:
Strengthen and grow the relationship and opportunity with each account in your portfolio (typically 5-10)
Ensure renewal and growth of each account in your portfolio
Serve as the dedicated point of contact for your accounts and respond to all requests quickly and professionally
Pitch our product roadmaps to identify opportunities where we can help your accounts achieve their business objectives
Stay up to date on each of your accounts’ businesses and objectives so you’re able to identify opportunities for Bazaarvoice to help now and in the future
Provide monthly and quarterly business reviews for each of your accounts, as well as brainstorming and strategy sessions
Craft compelling narratives out of performance data to convey our value.
Attend and host relationship building and networking events
Leverage the strong, trusting relationships you’ve built and the fantastic results your clients see using Bazaarvoice to generate referrals for new business
What You'll Bring:
3+ years experience client facing and managing mid-market level accounts
Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients
Charismatic and exceptional communicator
You are naturally consultative and love to teach complex concepts in a simple way
You love brainstorming, creative thinking and are an excellent problem solver
Project management comes easy to you and you have the ability to prioritize and maintain focus
Deeply analytical and excited to dig into the data
Not afraid of a complex technical product
You are energetic, positive, and have a solutions-first approach
You are unafraid of taking on new responsibilities
You are self-directed, hard-working, and passionate about what you do
You have a take control and get things done mindset, and activity that reflects such
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