Client Service Quality Assurance Analyst

Job Description
You are a production fast-paced environment enthusiast. You have found the right team!
As a Client Service Quality Assurance Analyst within the Healthcare Payments Customer Service team at JPMorganChase, you will be responsible for reviewing, testing, and analyzing processes, data, and completed work for compliance to regulations and other written documentation. These processes may include customer call handling, vender processing, production, or a wide variety of transaction and exception processes.
Job Responsibilities

• Maintain the quality program and resources
• Help to develop and implement quality strategies
• Provide operations quality support for audits and control testing
• Provide systemic quality monitoring and analysis of processes through on-site observations (Process Surveillance)
• Review quality data to identify trends and partner with business leaders to improve quality
• Compile data, trending results, and make recommendations to leadership
• Prepare and present quality assurance results and opportunities to leadership
• Identify gaps and recommend system, process, and or procedural improvements
• Support root cause and corrective action analysis, planning, and verification
• Proactively review procedures and processes for updates and enhancements

Required Qualifications, Capabilities, and Skills

• Extensive knowledge of quality management best practices, root cause / corrective action / preventative action, and defect elimination
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to collaborate with key stakeholders
• Ability to manage expectations and deliver results
• Excellent time management and organizational skills
• Detail-oriented with ability to work efficiently within given timelines
• Strong independent decision making and critical thinking
• Strong Excel, PowerPoint, and Word skills
• Excellent facilitation and presentation skills
• Ability to provide effective feedback on identified quality trends, process performance
• Ability to design, implement, and manage quality assurance programs

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.