Manages client accounts, serves as the primary contact for inquiries and issue resolution, coordinates meetings and events, supports proposals and reports, and tracks client interactions and transactions for management updates.
A Client Service Coordinator is responsible for managing client relationships, ensuring excellent customer service, and coordinating client needs with the company's offerings. This role involves providing administrative support, handling inquiries, and facilitating communication between clients and the company.
Responsibilities:
- Manage and maintain client accounts, ensuring all client information is up to date.
- Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Coordinate and schedule meetings, appointments, and events for clients.
- Assist in the preparation of client proposals, presentations, and reports.
- Track and report on client interactions and transactions, providing regular updates to management.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field preferred.
- Minimum of 2 years of experience in a client service or customer support role.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite and client relationship management (CRM) software.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
