With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
As a Customer Success Technical Project Manager (Client Onboarding), you’ll join our Customer Success organization to deliver quick time-to-value solutions to top clients during the onboarding phase. Working closely with clients and cross-functional internal teams, you will drive strategic outcomes including:
- Defining and executing strategic outcomes-based onboarding plans for top-tier clients, laying the groundwork for long-term success
- Identifying opportunities and risks, and presenting recommendations & solutions
- Providing prescriptive onboarding best-practices and industry specific intelligence use cases
- Ensuring comprehensive knowledge transfer and effective handoff between presales, and from onboarding to the expansion team
What you'll do as a Customer Success Project Manager:
- Manage top strategic and enterprise accounts
- Find solutions to complex technical issues during onboarding and outline clear next steps
- Become a trustworthy expert partner who consults clients on onboarding and implementation best practices, their path to successful outcomes, and recommendations
- Convey clear, concise, and professional written and verbal communications; switching writing and language to different personas and motivations
- You'll manage multiple projects in a dynamic, fast-paced environment, including creating specific onboarding plans, defining objectives, sharing weekly project updates, and delivering within the desired time frames
- Conduct new user advance training with a focus on client’s priority use cases; ensuring our clients are proficient using the Recorded Future Portal and show a high adoption rate (>70%) during onboarding
- Lead on developing, shaping, and enhancing premium services client onboarding such as enhancing kick-off and review slides and the overall client experience
What you'll bring as a Customer Success Project Manager:
- 4+ years of relevant work experience in Cybersecurity, SecOps, or Threat Intelligence or other relevant industries
- Certifications are preferred and can include Security+ (strongly recommended), PMP, Certified Scrum Master
- Demonstrated understanding of Project Management processes, strategies and methods
- Master client workflow discovery across all types of client team functions
- Knowledge of basic API/integration troubleshooting steps
- Superb communication skills with an ability to convey complex concepts to all levels of personnel
- Ability to conduct advanced product workshops
Requirements:
- US-based, and ability to work from our Arlington, VA or Somerville, MA office
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Top Skills
Recorded Future Somerville, Massachusetts, USA Office
363 Highland Avenue,, Somerville, MA, United States, 2144
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