Client Manager National Accounts

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

What You’ll Do / Key Responsibilities

As a Client Manager National Accounts, you will partner closely with our National Account Consultant team to provide exceptional customer service and support to your assigned National Account customers for Absence, STD, LTD, Life, AD&D, Supplemental Accident, Critical Illness and Hospital Indemnity products.

In this role, you will:

•Cultivate meaningful, effective relationships with policyholders and producers through responsive communication, problem resolution and exceeding customer expectations.

•Work closely with clients to understand their needs and concerns, acting as a liaison between internal home office departments and the clients to initiate plan improvements and resolve administrative inconsistencies, ensuring the best possible outcomes for all parties involved.

•Research and respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claim escalations, contract issues and other group Life, Disability, Absence and Supplemental Insurance related requests.

•Provide reports to policyholders and brokers on claims, utilization, billing, etc. as needed and requested. 

•Facilitate the enrollment process, which will involve preparation of enrollment materials, ensuring accuracy and working with our internal teams to print materials and meet with our benefit counselors to educate them on our product offerings.

•Other duties as assigned – Participate in various projects or initiatives.

What You’ll Need:  

• Proven ability to develop meaningful, effective business relationships
• Exceptional customer service, including excellent communication and organization skills. 
• Ability to plan and organize workload, adapting to changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments.
• Ability to provide timely and thorough responses to inquiries and continuously finds ways to improve and promote the service experience. 
• 4-5 years of relevant, progressive work experience in group insurance administration, with an emphasis in customer service, human resources and/or account management.
• Proficiency with Selerix/Ready Enroll, Excel, Power BI, Salesforce.
• Education: High School Diploma Required. Bachelor’s degree preferred.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.