Client Integration Specialist

About Definitive Healthcare :
At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people-paving the way for smarter decisions and greater impact.
We're headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We've grown significantly since our founding in 2011 and have expanded our global client base to 2,400+.
We're also a great place to work. In 2024, we brought home a number of awards including Built In's 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India.
We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.
About the position:
As a Client Integration Specialist (internal title Client Integration Engineer) with Definitive Healthcare, your mission will be to work cross functionally with Customer Success, Professional Services, Account Management and Sales to deliver the customer their desired experience with Definitive data. In this role you will work with new and existing clients to figure out the best way to integrate our data in their internal systems, including CRMs like Salesforce or data warehouses that operate off SQL. You must be comfortable performing a wide-range of support activities-from answering client email requests to managing feature requests and bug fixes to creating knowledge base documentation on the best ways for clients to leverage our data services.
What you'll do:

• Manage Implementations of the product from inception to completion
• Support and manage relationships with legacy (existing) clients
• Consult with customers on use cases and product functionality
• Collaborate with Sales and facilitate demos around integration support and capabilities
• Partner with existing account team to deliver high level customer experience on all ongoing projects
• Effectively troubleshoot customer concerns and escalate appropriately
• Maintain documentation around the applications and business processes
• Become SME for company specific offerings

What you'll need:

• BA/BS from a 4-year University
• 3-5 years of applicable work experience
• Superior experience with managing projects from start to finish while pushing home a proven track record
• Proficient with being a technical liaison or working with a development team
• Superior experience in a custom facing role, driving engagement
• Expertise with Salesforce or a comparable CRM from a data management or admin perspective
• Proficiency in architecting, designing or implementing of Integrations and Applications
• Superior skills in project management, effectively balancing competing needs and priorities

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.
Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.