Client Executive - Mid-Market

RSA - Client Executive - Mid-Market

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team!  For more information, go to rsa.com.

Principal Responsibilities

·       This is a quota-carrying individual contributor role with a book of existing clients.

·       Directly responsible for the renewal and retention of existing customers, including all support, subscription, and product renewal business, and for independently developing associated sales/pricing strategies.

·       Independently develop and execute strategic plan for maintaining and expanding existing customer accounts.

·       Accountable to renewal rate and churn management of account set. Exercise complete discretion to ensure renewal rate is met and account set is properly managed.

·       Prioritize all job responsibilities without oversight, including customer contacts, to maximize business results and sales.

·       Nurture, manage, and expand relationships in existing accounts and analyze customers' businesses and issues to drive retention and identify expansion opportunities, which will be handed over to Account Executive team.

·       Independently develop messaging to customers to retain and expand customer accounts.

·       Maximize customer value derived from adoption and usage of RSA investment.

·       Independently complete sales forecasting and CRM opportunity management for all renewal business.

·       Serve as key point of contact and liaison for clients in account set.

·       Own regular customer engagement plan.

·       Own strategic business reviews.

·       Independently manage and triage all customer satisfaction issues and escalations.

Skills:

·       Ability to marshal resources from RSA’s broad ecosystem to maximize customer satisfaction.

·       Manage, Quote, Negotiate and Close all Support, Subscription, and Product Renewals for the Clients you serve.

·       Ability to confidently and independently engage with C-Level contacts in your Account Set.

·       Strong organizational skills.

·       Excellent communication, interpersonal, presentation, and problem-solving skills.

·       Schedule, Plan, and Execute regular quarterly business reviews.

·       Independently complete business and sales forecasting.

·       Willingness to travel to meet customers in person – up to 10-25% of the time.

Education and Experience:

·       Bachelor’s degree or relevant sales experience required.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. RSA will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All RSA employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process, please contact [email protected]. All employees must be legally authorized to work in the US. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

Pay Range (On Target Earnings) $85,000 - $105,000

Full-time, non-Sales US employees are also eligible for annual discretionary bonuses that are funded based on prior year company performance. RSA Sales team members are eligible to participate in company commission plans.

In addition, RSA offers its eligible US employees a comprehensive array of benefit programs including flexible paid-time-off, health, disability, and life insurance, and a 401(k) retirement plan with company matching contributions.