Drive post-sale customer satisfaction and retention through consultative sales, onboarding, and proactive account management. Resolve client issues, identify upsell opportunities, record interactions in CRM, collect feedback, and participate in training and shadowing to grow into sales or account roles.
The Entry Level Sales Success Representative drives customer satisfaction and retention for top clients through sales training and account management, focusing on consultative sales techniques and optimizing client experiences.
FNA Consulting Group, a top-performing marketing firm in Woburn, MA, is hiring an Entry Level Sales Success Representative to drive clients customer satisfaction and retention. This role blends sales training with account management, perfect for professionals who want to grow while ensuring clients maximize wireless, internet, and business solutions.
As an Entry Level Sales Success Representative, you'll master Clients product ecosystem while ensuring client satisfaction post-sale. Through hands-on training, you'll learn consultative sales techniques, then transition to proactive account management—resolving challenges, identifying upsell opportunities, and optimizing each customer's experience with our clients solutions.
Role Requirements For An Entry Level Sales Success Representative:
- Participate in a comprehensive training program focused on sales, customer success, and product knowledge
- Engage new and existing customers to ensure smooth onboarding and service adoption throughout the entire sales process
- Act as a customer liaison, resolving inquiries and issues with efficiency and professionalism
- Learn from experienced managers through shadowing to master communication and identify sales growth opportunities
- Collect and assess customer feedback and metrics to enhance retention and satisfaction
- Contribute to outreach initiatives promoting new services and preventing customer churn
- Record all customer interactions, milestones, and insights within CRM systems
- Adhere strictly to company policies, clients standards, and ethical practices in all engagements
- Qualify with a high school diploma or GED and a strong learning mindset; no prior experience required
What's In It For Our Entry Level Sales Success Representative?
- Develop expertise in relationship-based sales and customer success strategies that drive tangible results
- Contribute to long-term customer value and retention for a leading telecom brands like Verizon and At&t
- Advance into roles in sales, account management, or leadership through performance-based growth opportunities
- Thrive within a collaborative, high-energy team committed to shared goals and ongoing support
- Build transferable business and interpersonal skills while representing a prominent national brand
Qualities That Set You Apart As A Sales Success Representative:
- You possess a natural ability to connect with people directly, making them feel heard, valued, and understood
- You're a proactive problem-solver, always looking ahead to prevent issues and enhance experiences
- You have a genuine passion for ensuring clients get the most out of their services
- You're adept at listening to subtle cues and identifying new opportunities within existing relationships
- You maintain a calm, professional, and positive demeanor, even in complex situations
- You're detail-oriented, ensuring every follow-up and solution is precise and effective
- You are driven by both achieving sales goals and seeing your customers thrive
This results-driven position offers uncapped commissions, with earnings that actually reflect your dedication and drive to learn and succeed.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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