The Client Account Manager will oversee payroll processing, handle client inquiries, administer benefits, and ensure compliance, supporting client needs efficiently.
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Account Manager to join our team. This position will report to our agency located in Cranston, RI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position.
Responsibilities:
- Processes client’s payrolls (weekly, bi-weekly, semi-monthly and monthly) and in an accurate and timely fashion, maintains client folders, reviews, and verifies client new employee packets
- Works with clients to run special off cycle payrolls
- Promptly responds to client inquiries via telephone and email regarding payroll and benefits administration to answer and resolve any and all questions and concerns that arise and if need be, escalate questions to the Senior Client Account Manager or Manager of the Client Services Team
- Provides timely and accurate administration of benefits plans to include enrollments, invoice reconciliation, terminations, Flex Benefits, COBRA compliance, and open enrollment notification
- Maintains the electronic files for our clients, on the firm’s internal hard drive
- Performs data entry and maintenance of all client information into ADP payroll systems including General Ledger and Paid Time Off
- Inputs benefit administration data on carriers’ websites
- Ensures procedures are done in compliance with firms HIPPA policy
- Enter work into internal tracking system
- Responsible for the implementation of client system upgrades from RUN to WFN and adding additional company codes
- Maintain regular and punctual attendance
Qualifications:
- Bachelor’s degree preferred, though specific experience can be substituted for required degree
- Experience with ADP PayX, ADP Workforce Now and HRB is highly preferred
- At least five (5) years’ experience in payroll processing
- To perform this job successfully, an individual must be able to perform each essential task satisfactorily
- Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills Reliable with a high degree of confidentiality and integrity
- Strong analytical skills and problem solving
- Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
- Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
- Works efficiently both independently and as a member of a larger team
- Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
Benefits:
- Company Paid Life Insurance, Long-Term and Short-Term Disability.
- Medical, Dental, Vision and FSA/HSA plans.
- 401(k) with company match.
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
- Generous PTO.
- An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
Top Skills
Adp Payx
Adp Workforce Now
Hrb
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