Claims Insights - Sr Data Analyst (Worcester, MA or Remote)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims Insights team is currently seeking a Senior Data Analyst in our Worcester, MA location or remote work location.  This is a full-time, exempt role.

POSITION OVERVIEW:

The Sr. Data Analyst will use claims data to provide insight into business performance.  Responsibilities will include analyzing variances in loss results compared to plan, identifying and communicating potential areas for improvement within Claims or other functions, and building out reporting analytics to provide quicker and more comprehensive insights.  Analysis may span any segment or line of business across the company.

IN THIS ROLE, YOU WILL:

• Analyze claims data and effectively communicate conclusions in writing and verbally to internal partners (claims, actuarial, finance, state management, underwriting, etc.)  Draw insights and observations from detailed and multifaceted claims data and reports.  Present findings to senior leaders.
• Respond to urgent/timely requests and produce routine and ad hoc information in a rapid and dynamic turnaround climate.
• Lead the development or enhancement of complex reports and tools for multiple lines of business.  Work independently and leverages resources when needed.
• Quantify the impacts of internal operational changes and external trends on frequency, severity, and overall loss results.
• Develop industry knowledge and internal data expertise to provide solutions to complex business questions.  Tuned into external industry trends and best practices.
• Work in partnership with the team and management to generate innovative solutions by approaching problems with curiosity and open-mindedness, using existing information to its fullest potential.

WHAT YOU NEED TO APPLY:

• Bachelor's degree or higher in a relevant technical field (math, finance, actuarial science, or analytics preferred).
• 4-6+ years of related analytical and property & casualty industry experience preferred (e.g. actuarial, business analytics, or finance).
• Demonstrated problem-solving skills and ability to perform exploratory data analysis.
• Expert knowledge of Excel and intermediate knowledge of SQL; ability to efficiently work with large and complex data sets.
• Comfortable turning raw data into meaningful information; ability to summarize complex business concepts into written and oral communications (including the use of PowerPoint).
• Comprehends key industry financial/operational metrics.
• Strong organization, project, and time management skills; ability to multi-task and meet all deadlines with quality product.  

KEY COMPETENCIES:

• Thoroughness: Demonstrates careful attention to detail. Keeps tasks and responsibilities clearly defined, on schedule, and error-free. Carries tasks, assignments, etc., through to completion.
• Information Seeking: Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, problems, and so forth. Conducts in-depth research, asks probing questions, and transcends surface issues.
• Conceptual Thinking: Synthesizes facts, trends, inferences, and key issues and/or themes in complex situations. Recognizes patterns and relationships between apparently unrelated entities or situations.
• Communication: Ability to effectively communicate complex information effectively in written and oral form. Tells a story with data so that audience can see clear action.
• Relationship Building: Understands the importance of developing and maintaining positive, collaborative relationships with others at all levels of the organization in order to accomplish organizational goals.
• Results Oriented: Has a pro-active, inquisitive attitude. Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards.

 PHYSICAL DEMANDS and WORK ENVIRONMENT:

• Ability to use a personal computer and other standard office equipment
• Ability to work in a fast paced or stressful environment
• Ability to travel as necessary
• Ability to sit and/or stand for extended periods

This job posting provides cursory examples of some of the job duties associated with this position.  The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. 

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.